• Job Description

  Req#: 31071612
  Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
  JOB DESCRIPTION:
  Occupational Health Coordinator II
  Working at Abbott
  At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
  • Career development with an international company where you can grow the career you dream of.

  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

  • An excellent retirement savings plan with high employer contribution

  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
  The Opportunity
  Our location in Kansas City, MO has an opportunity for an Occupational Health Coordinator II . Occupational Health Coordinators are responsible for the coordination/completion of appointment requests and associated communication with clients/clinics. Responsibilities also include following up on the events from reports and/or email inquiries. Occupational Health Coordinators work with our clinics to schedule and complete events. Coordinators also communicate directly with the client if there is an inquiry or escalation to address. Client interaction takes place through Inbound and Outbound phone inquiries and email.
  What You’ll Work On
  • Respond to inquiries related to testing transactions via phone and email.

  • Track and follow up on received source documents and the amount of time documents are in process.

  • Identify and interpret appropriate steps to resolve the need of the customer.

  • Coordinate sending and receipt of source documents; resolve questions, inconsistencies, or missing information on documents.

  • Enter data into the computer following each action taken and enter the necessary codes to represent the action.

  • Make necessary corrections to information entered to ensure problem resolution.

  • Request documentation from vendors, clinics, or clients as required to complete the testing process.

  • Develop relationships and communicate with assigned clinics in obtaining the results needed.

  • Communicate cross-functionally to other Business Units in an effort to communicate clinic performance and drive results.

  • Analyze data and compile results as it relates to clinic performance to share with business leaders, other business units, and clinics to track progress.

  • Other duties may be assigned.
  Required Qualifications
  • High School diploma

  • 1-3 years of customer service experience

  • Strong verbal and written communication skills
  Preferred Qualifications
  • Four-year degree from an accredited college or university is preferred.

  • Call center experience is strongly preferred.

  • General knowledge of Occupational Health Services.

  • Microsoft Office (Word, Excel)
  Apply Now
  * Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
  Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
  Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
  Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
  The base pay for this position is
  $17.60 – $35.20/hour
  In specific locations, the pay range may vary from the range posted.
  JOB FAMILY:
  Customer Service
  DIVISION:
  TOX ARDx Toxicology
  LOCATION:
  United States > Kansas City : 8140 Ward Parkway
  ADDITIONAL LOCATIONS:
  WORK SHIFT:
  Standard
  TRAVEL:
  No
  MEDICAL SURVEILLANCE:
  Not Applicable
  SIGNIFICANT WORK ACTIVITIES:
  Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
  Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
  EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
  EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

• About the company

  Abbott Laboratories is an American multinational medical devices and health care company with headquarters in Abbott Park, Illinois, United States.

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