• Job Description

  Req#: B0540-24-0002?language=en&page=1090&sort=publicationDateDesc

  Job summary

  Mastercall Healthcare has a new and exciting role as an Office and Facilities Manager. The post holder will be a key member of the People & OD Leadership Team, supporting the People team and wider business. Ensuring that supporting plans are in place and the execution of them enables the business to meet its strategic and commercial objectives. The main purpose of the role is providing the lead for facilities management, ensuring a positive environment for all employees and visitors/patients and promoting a health, safety and wellbeing culture across the organisation. The post holder needs to be adaptable, highly organised, with the ability to respond quickly to new challenges and priorities to keep operations running smoothly.

  This fantastic role is based at Mastercall Healthcare in Hazel Grove, Stockport, the role is flexible working 30 37.5 hours per week. The salary is £34 - £38K full time (pro rata) depending on experience.

  Main duties of the job

  This post has directed responsibility for the office and facilities management at International House, as well as health and safety processes and procedures across all the Mastercall sites/services provision. The post also provides direct line-management for the Facilities Coordinator and In-hours Reception team in a matrix environment. An important aspect of this post is the understanding and ability to always maintain confidentiality.

  About us

  Mastercall Healthcare has 25 years experience as an innovative, highly performing, award-winning Social Enterprise organisation.

  We are passionate about providing the very best patient care at the very best place for the patient.

  Our Social Value ethos commits us to ensuring the very best use of the public pound, maximising the return on investment of our commissioners, and supporting the NHS deliver affordable, effective, safe patient centred services.

  Our purpose is to ensure that we deliver safe, high quality, patient centred services that support people to live and age well. We are here to support our community and our health and social care partners. We provide a range of highly effective urgent primary care services that support hospital admission avoidance and early supported discharge from hospital where clinically safe and appropriate.

  Employee benefits include:

  NHS pension scheme

  NHS Fleet Cars

  NHS blue light card/ discount schemes

  Flexible and homeworking

  Career development

  Competitive rates of pay

  Employee Assistance Programme

  Generous holiday entitlement, long service enhancements and with option to purchase additional leave.

  Day off for your birthday

  Wellbeing schemes and more ...

  Date posted

  04 January 2024

  Pay scheme

  Other

  Salary

  Depending on experience £34 - £38K full time pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working, Home or remote working, Compressed hours

  Reference number

  B0540-24-0002

  Job locations

  International House

  Pepper Road

  Stockport

  SK7 5BW

  
  

  Job description

  Job responsibilities

  Providing high quality and comprehensive reception and patient/visitor management service. Supporting all employees and visitors throughout the organisation by offering information relevant to their enquiry or directing them to the most appropriate person. Ensuring the facilities/reception team delivers a first-class customer focused service that is fully compliant with relevant legislation, codes of practice and procedures.

  Deal with daily health and safety issues as they occur, reporting and monitoring that Mastercall is in compliance with Health and Safety regulations and legislation. Investigating incidents, determining root causes, and implementing preventive actions. Ensuring compliance with all governance processes.

  Providing wellbeing, health, and safety training, supporting managers, and ensuring induction and refresher training adherence. Fostering positive wellbeing and safety culture, encourage employee involvement and play a visible role in wellbeing, health, and safety leadership.

  Overall line-management of the Facilities and In-hours Reception team. Setting objectives and prioritising workload. Ensuring that all team members receive regular 1:1s and appraisals and that any training and development needs are identified and implemented.

  Liaising with all operational clinical and functional leads in developing and maintaining emergency response plans, disaster recovery and business continuity processes, conducting drills for emergency readiness.

  Performing and managing inspections and audits, liaising with contacts on all sites where Mastercall delivery services. Maintaining and updating relevant risks on the risk register, conducting regular risk assessments, providing recommendations.

  Ensure the premises, non-clinical equipment, and grounds are maintained and fit for purpose, including monitoring of external cleaners. Ensure that annual portable electric appliance testing is undertaken. Ensuring that the premises are appropriately insured including public liability and medical indemnity. Liaising with insurers to mitigate business risks.

  Developing and managing appropriate processes for logistical provisions for all staff meetings and events, including meeting room bookings and set up, catering and beverage requirements (inclusive of out of hours events, Christmas, and bank holidays).

  Ensuring all maintenance and services of equipment and utilities, including electrical appliance testing is undertaken annually or as and when necessary. Ensuring the premises, non-clinical equipment, and grounds are maintained and fit for purpose, including monitoring of external and internal cleaners, car parking arrangements, lighting, and access.

  Providing fleet management for company vehicles, including leasing and vehicle insurance.

  Manging the storage and archiving contracts for all physical company records in line with regulatory compliance, legislation and GDPR requirements.

  Identify, recommend, and implement continuous improvements to facilities and health and safety systems system design and related processes and procedures. Participating/leading in projects relating to the development of the integrated People & OD Team, taking a lead on identifying possible improvements to the systems and playing a key role in implementing agreed changes.

  Liaising with the Finance team in monitoring that there are sufficient monies in the bank to cover all related outgoings. Escalating concerns to CPO/CEO if funds are not available, where appropriate.

  Managing a property/facilities budget, which will require some project management skills, strong attention to detail and supplier management and negotiating skills. Regularly reviewing all facilities, utilities and service contracts with external providers relating to, ensuring that contracts are monitored for budgetary purposes, re-negotiated in a timely manner and that charges received are in accordance with the contracts. Ensuring legal compliance, reporting obligations and contractor safety.

  Developing and enforcing facilities and health and safety policies and leading safety initiatives. Ensuring annual reviews of departmental policies and procedures are carried out and updates made as necessary.

  Produce and present documents using standard software packages, including the use of spreadsheets to process and analyse data to produce reports, including accidents, incidents and risks are managed and reported. Maintain and use databases. Receive, transmit and control information electronically. Implement effective security and information management processes.

  Generating complex information, this includes compiling information from a variety of sources and analysing and extrapolating data.

  Job description

  Job responsibilities

  Providing high quality and comprehensive reception and patient/visitor management service. Supporting all employees and visitors throughout the organisation by offering information relevant to their enquiry or directing them to the most appropriate person. Ensuring the facilities/reception team delivers a first-class customer focused service that is fully compliant with relevant legislation, codes of practice and procedures.

  Deal with daily health and safety issues as they occur, reporting and monitoring that Mastercall is in compliance with Health and Safety regulations and legislation. Investigating incidents, determining root causes, and implementing preventive actions. Ensuring compliance with all governance processes.

  Providing wellbeing, health, and safety training, supporting managers, and ensuring induction and refresher training adherence. Fostering positive wellbeing and safety culture, encourage employee involvement and play a visible role in wellbeing, health, and safety leadership.

  Overall line-management of the Facilities and In-hours Reception team. Setting objectives and prioritising workload. Ensuring that all team members receive regular 1:1s and appraisals and that any training and development needs are identified and implemented.

  Liaising with all operational clinical and functional leads in developing and maintaining emergency response plans, disaster recovery and business continuity processes, conducting drills for emergency readiness.

  Performing and managing inspections and audits, liaising with contacts on all sites where Mastercall delivery services. Maintaining and updating relevant risks on the risk register, conducting regular risk assessments, providing recommendations.

  Ensure the premises, non-clinical equipment, and grounds are maintained and fit for purpose, including monitoring of external cleaners. Ensure that annual portable electric appliance testing is undertaken. Ensuring that the premises are appropriately insured including public liability and medical indemnity. Liaising with insurers to mitigate business risks.

  Developing and managing appropriate processes for logistical provisions for all staff meetings and events, including meeting room bookings and set up, catering and beverage requirements (inclusive of out of hours events, Christmas, and bank holidays).

  Ensuring all maintenance and services of equipment and utilities, including electrical appliance testing is undertaken annually or as and when necessary. Ensuring the premises, non-clinical equipment, and grounds are maintained and fit for purpose, including monitoring of external and internal cleaners, car parking arrangements, lighting, and access.

  Providing fleet management for company vehicles, including leasing and vehicle insurance.

  Manging the storage and archiving contracts for all physical company records in line with regulatory compliance, legislation and GDPR requirements.

  Identify, recommend, and implement continuous improvements to facilities and health and safety systems system design and related processes and procedures. Participating/leading in projects relating to the development of the integrated People & OD Team, taking a lead on identifying possible improvements to the systems and playing a key role in implementing agreed changes.

  Liaising with the Finance team in monitoring that there are sufficient monies in the bank to cover all related outgoings. Escalating concerns to CPO/CEO if funds are not available, where appropriate.

  Managing a property/facilities budget, which will require some project management skills, strong attention to detail and supplier management and negotiating skills. Regularly reviewing all facilities, utilities and service contracts with external providers relating to, ensuring that contracts are monitored for budgetary purposes, re-negotiated in a timely manner and that charges received are in accordance with the contracts. Ensuring legal compliance, reporting obligations and contractor safety.

  Developing and enforcing facilities and health and safety policies and leading safety initiatives. Ensuring annual reviews of departmental policies and procedures are carried out and updates made as necessary.

  Produce and present documents using standard software packages, including the use of spreadsheets to process and analyse data to produce reports, including accidents, incidents and risks are managed and reported. Maintain and use databases. Receive, transmit and control information electronically. Implement effective security and information management processes.

  Generating complex information, this includes compiling information from a variety of sources and analysing and extrapolating data.

  Person Specification

  Qualifications

  Essential

  • Educated to degree level or equivalent, e.g.BTEC level 5 Management and Business studies.
  • Certificate in Facilities Management, NEBOSH/IOSH or similar.

  Desirable

  • Certificate in Project Management, PRINCE2/Agile or similar
  • Fire Warden, First Aid, Mental Health First Aid

  General Qualities

  Essential

  • Fully understand and be able to work as a team member, providing support and advise to the team and act as a positive role model.
  • Reliable, resourceful, approachable, and discreet; always maintaining confidentiality with excellent attention to detail and accuracy.
  • Articulate with excellent communication skills (verbal and written)
  • Ability to work under pressure remaining calm and unflappable and be able to respond effectively to, and cope with, varied priorities in a span of duty.
  • Able to deal with conflict, work on own initiative and collaborate with others.
  • Flexibility in working hours particularly at month end/ year end and peak periods.
  • Excellent organisational and prioritising skills.

  Experience

  Essential

  • Ability to provide complex, confidential, and sensitive information, which requires negotiating, recording, and reporting skills.
  • Excellent understanding and operating skills with Microsoft Office and Internet platforms.
  • Experience of site H&S systems, access and building security systems (Adastra and Hansa an advantage)
  • Up to date knowledge of compliance and audit requirements, Health & Safety legislation and reporting, ability to train others and instil safety culture.

  Desirable

  • Experience in NHS, primary care, or healthcare sector
  • Demonstrated experience of continuous improvement, Lean Six Sigma principles, PDCA, RCA, KPIs, 7 Wastes etc.
  • Reception Management /Customer Service experience
  • Experience of employee health and wellbeing initiatives

  Person Specification

  Qualifications

  Essential

  • Educated to degree level or equivalent, e.g.BTEC level 5 Management and Business studies.
  • Certificate in Facilities Management, NEBOSH/IOSH or similar.

  Desirable

  • Certificate in Project Management, PRINCE2/Agile or similar
  • Fire Warden, First Aid, Mental Health First Aid

  General Qualities

  Essential

  • Fully understand and be able to work as a team member, providing support and advise to the team and act as a positive role model.
  • Reliable, resourceful, approachable, and discreet; always maintaining confidentiality with excellent attention to detail and accuracy.
  • Articulate with excellent communication skills (verbal and written)
  • Ability to work under pressure remaining calm and unflappable and be able to respond effectively to, and cope with, varied priorities in a span of duty.
  • Able to deal with conflict, work on own initiative and collaborate with others.
  • Flexibility in working hours particularly at month end/ year end and peak periods.
  • Excellent organisational and prioritising skills.

  Experience

  Essential

  • Ability to provide complex, confidential, and sensitive information, which requires negotiating, recording, and reporting skills.
  • Excellent understanding and operating skills with Microsoft Office and Internet platforms.
  • Experience of site H&S systems, access and building security systems (Adastra and Hansa an advantage)
  • Up to date knowledge of compliance and audit requirements, Health & Safety legislation and reporting, ability to train others and instil safety culture.

  Desirable

  • Experience in NHS, primary care, or healthcare sector
  • Demonstrated experience of continuous improvement, Lean Six Sigma principles, PDCA, RCA, KPIs, 7 Wastes etc.
  • Reception Management /Customer Service experience
  • Experience of employee health and wellbeing initiatives

  Employer details

  Employer name

  Mastercall Healthcare

  Address

  International House

  Pepper Road

  Stockport

  SK7 5BW

  
  

  Employer's website

  http://www.mastercall.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mastercall Healthcare

  Address

  International House

  Pepper Road

  Stockport

  SK7 5BW

  
  

  Employer's website

  http://www.mastercall.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice