Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$21.26 - $25.99 Hourly

Department:

Health Department

Job Type:

On-Call

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

The Opportunity:

This recruitment is to create a candidate pool of Office Assistants. This recruitment will be used to fill various on call positions throughout the Portland Metro area. Interested applicants are encouraged to apply immediately as the posting will close when 50 applications are received.

At the Health Department, we are looking to fill our workforce with diverse staff who are compassionate and can provide professional customer service to the community we serve. As an On Call Office Assistant 2 in the Health Department, you will be working with and assisting people from many cultures, races, languages, backgrounds and life experiences different from your own and may be the first voice or person someone encounters. All are welcomed here.

If you are someone that likes to work with the public, is detail-oriented, has experience working with various technologies, works well in teams, is comfortable working in environments that can be challenging and can be open to problem solving then consider joining our team! Our culture is inclusive and customer service focused. We Think Yes to Care!

As an On Call Office Assistant 2 your duties may include, but not be limited to:

Clinical Services

• Obtains and/or verifies demographics, Race and Ethnicity information and insurance coverage utilizing multiple databases and updates registration and accounts in Epic Practice Management.

• Collects patient co-pays and payments on account balances following established cash handling policies and procedures.

• Reviews priority messages and takes appropriate follow-up action.

• Distributes forms and documents to patients, ensures all forms are complete, signed, entered into EDR (Electronic Dental Record) and sent for scanning as appropriate.

• Verifies client information, ask appropriate information or questions, provide information about appointment or information needed for updates or release of information.

Customer Service

• Acts as the first point of contact for clients and other clinic visitors.

• Greets patients/guests promptly upon arrival, answers incoming calls timely and in a courteous and professional manner.

• Provides information; assists in directing patient to services, confirms appointments.

• Acts as liaison with treatment staff and providers.

• Pro-actively monitors client wait times.

• Follows up on client concerns and takes action or refers to appropriate source.

• Help dental program increase patient access and engagement by utilizing a variety of outreach strategies.

Clinical Support

• Keeps provider teams informed of schedule changes.

• Monitors provider schedules to ensure appointment accuracy and to maintain a 100% fill rate.

• Schedules appointments according to program policies and guidelines.

• Accurately checks in and checks out patients in a timely manner.

• Documents patient related issues in Dentrix in the office journal.

• Processes pre-authorizations and referrals as requested.

• Supports emergency or last-minute schedule changes or additions, as needed or required.

• Utilizes interpreters in-person or via phone as needed.

Teamwork

• Encourages team unity through actively sharing information, working collaboratively, productive problem solving, and putting team success first.

• Effectively communicating with peers and supervisor daily to ensure all members of the team are achieving a common goal that aligns with ICS and Health Department’s vision.

• Backs up team members as needed.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item in a section is labeled required. For details about how we typically screen applications, review our overview of the selection process .

Minimum Qualifications/Transferable Skills*:

Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education, training and experience will be evaluated.

Education/Training/Experience:

• Equivalent to the completion of the twelfth grade; AND

• Two (2) years of general office support or customer service experience dealing directly with the public.

Other: Depending on assignment, the position will require a background investigation which may include being fingerprinted. Employment is contingent on passing a background investigation.

COVID-19 Vaccination Requirement:

• To protect the health of the community and employees, Multnomah County requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exception by October 18, 2021 as a qualification of employment.

• The rule applies to all employees, as allowable by law. Candidates who receive an offer of County employment must provide proof of vaccination upon hire or submit an exception request prior to their start date.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience providing professional customer service to diverse communities

• Training or experience working with data entry, databases or Electronic Health Records Systems such as EPIC or Dentrix

• Previous experience working in a medical or health related environment

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION:

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process.

• Supplemental questions

• Phone screen

• Oral exam

• Consideration of top candidates

• Background, reference, and education checks

Required:

The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

1. An application/ resume demonstrating you meet minimum qualifications, AND

2. A cover letter addressing:

• Why you are interested in the position, AND

• How your skills, training and experience meet the required minimum qualifications for this position.

Note: Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Darcy Stjernberg Morey

Email:

darcy.stjernberg-morey@multco.us

Phone:

+1 (503) 9885958 x85958

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6001 - Office Assistant 2