• Job Description

  Req#: 21168

  Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov .

  DEPARTMENT:	Office of Emergency Services
  DATE POSTED :	May 21, 2024
  CLOSING DATE :	May 27, 2024
  HIRING RANGE:	$37,474 - $50,567
  POSITION NUMBER:	40007550
  JOB TYPE:	Full-Time; Non-Exempt

  RESPONSIBILITIES:

  Provides specialized technical and administrative support to the Office of Emergency Services (OES). Oversees general office functions for the department. Demonstrate professional telephone etiquette when answering and directing calls from the main OES telephone line, ensuring callers are routed to the appropriate personnel, and welcomes all external and internal visitors. Receives and responds to citizen's complaints and compliments. Assists with invoicing and resolves billing inquiries. Strong computer skills in Microsoft Office Suite particularily Excel and Microsoft Word. Knowledge of HIPAA and confidentiality regarding patient records and Human Resources functions.

  KNOWLEDGE, SKILLS AND ABILITIES:

  • General knowledge of office or departmental procedures, methodologies and practices.
  • Exhibits proficiency in spelling, punctuations, and specialized terminology; demostrates the capability to proofread effectively.
  • Has a solid understanding of office accounting and record keeping procedures, as well as mathematical principles and their application in the work environment.
  • Ability to learn and apply a variety of guidelines applicable to the work process.
  • Proficient in operating a variety of office equipment.
  • Ability to work with people with courtesy and tact in performing public contact duties.
  • Ability to record and compile information based on general guidelines.
  • Ability to balance and reconcile figures.
  • Ability to screen communications based on predetermined guidelines.
  • Skilled at gathering and conveying information and instructions regarding the work process and procedures.
  • Ability to learn to use specialized office equipment.
  • May require ability to coordinate work of other support staff, student workers or volunteers.

  MINIMUM TRAINING AND EXPERIENCE REQUIREMENTS:

  Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

  PREFERENCE

  • Associates degree in Accounting, Business Adminstration, Human Resource and Finance preferred.
  • Medical Terminology and Billing experience in a medical setting.
  • Experience in working in a face-paced environment.

  PHYSICAL DEMANDS:
  

  Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. • Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

  
  UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):

  
  Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. • None.

  
  SPECIAL CERTIFICATIONS AND LICENSES:

  
  • None

  
  AMERICANS WITH DISABILITIES ACT COMPLIANCE
  

  Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

  STANDARD CLAUSES
  

  May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

  ESSENTIAL SAFETY FUNCTIONS

  
  It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.

  Durham County Government is an Equal Opportunity Employer

• About the company

  Durham County is a county located in the US state of North Carolina.

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