Are you highly motivated, positive, and enjoy working in a fast-paced office environment while providing top notch customer service? The Snohomish County Public Works Department is hiring a talented individual to fill a key Office Assistant II position in our Road Maintenance Division.

As the Office Assistant II, you will be responsible for answering phones and routing resident issues via phone, email, and voicemail. This position is the first point of contact with the public and closely coordinates with supervisors, lead workers, and other divisions throughout the County. Additional assignments will include, but are not limited to:

Coordinating the Adopt-a-Road program.
Locating and entering accurate information in our asset management system, Cartegraph.
Entering emergency information in the emergency alert system, RAVE.
Routing issues to appropriate entities if outside of Road Maintenance.
Various office-related tasks; use of office machinery and systems.

Well-qualified candidates will be customer service-oriented with the ability to demonstrate strong organizational skills. The ideal candidate will have experience working collaboratively in an engaging environment and will bring these key strengths to the role:

Excellent communication skills, both verbal and written.
Excellent attention to detail and organizational skills.
Ability to manage multiple tasks and prioritize work while receiving numerous phone calls, voicemails, and emails simultaneously.
Microsoft Office Suite, data entry, mapping, and computer experience.
Familiarity with the Snohomish County road network is preferred.

Work Schedule
This important public facing position works a five (5) day per week in-office schedule at our Cathcart Way Operations Center (CWOC) located in Snohomish. This position works a Monday – Friday schedule and has no opportunity for remote work. This position is in-office only .

Selection Process
Please attach a cover letter specifically highlighting your work experience and/or training that sets you apart from others and include why you are passionate about providing exceptional customer service. (Cover letter should not exceed one (1) page).

Interviews will be scheduled for the most qualified applicants.

Join Snohomish County Public Works and enjoy these perks :

Make a contribution in shaping one of Washington’s fastest growing counties.
Join an award-winning organization well known for excellence and commitment to high-quality public service.
Advancement opportunities.
Employee development and training opportunities.
Excellent medical, dental, and other benefits.
Earn a Pension! Start vesting for a Washington Department of Retirement System (DRS) PERS pension.
Security, stability, and a lifelong career!

About Snohomish County Public Works Department
Snohomish County Public Works is responsible for more than 1,650 miles of county roads, 201 bridges, and 202 traffic control signals, as well as processing nearly 600,000 tons of garbage per year. Its mission is to focus on safety and mobility while practicing fiscal responsibility and preserving the environment. Public Works has won numerous state and national honors for its work and is the largest department within Snohomish County government with approximately 500 employees plus seasonal staff. Its main office is located at 3000 Rockefeller Avenue, Everett, WA 98201.

Visit www.snohomishcountywa.gov/PublicWorks for more information about Snohomish County Public Works.

When joining Public Works, you will work in an environment where innovation, collaboration, and continuous improvement are highly encouraged and supported. We strive to not only provide a meaningful job, but a lifelong career at Snohomish County.

Benefits
Snohomish County is a great place to live, work, play, and raise a family and will be invested in your success and growth. We are proud to offer an outstanding benefit package to employees and their dependents. We offer competitive wages; job flexibility and stability; pension opportunities; and employer paid ORCA cards. Snohomish County will be invested in your success and growth and offers the following benefits to our employees. Your salary is only part of your Total Compensation Package:

Retirement: County employees participate in the Washington State Public Employees Retirement System (PERS) administered by the Washington State Department of Retirement Systems (DRS).
Medical benefits: The County offers a choice of three comprehensive medical insurance plans with low deductibles. The county’s contribution to this benefit is significant.
Flexible work schedules for some positions.
Career development training.
Sick leave: You will accrue 8 hours of sick leave per month.
Vacation Leave: You will start out accruing 8 hours of vacation leave per month totaling 2.4 weeks of vacation in your first year. Your leave accruals increase based on your years of employment with the County.
Holiday Pay: The County observes 11 paid legal holidays per year and provides employees with two floating holidays annually.
Benefits: The County offers a wide range of benefits including, medical, and dental, vision, life insurance, LTD, deferred compensation and more.
Deferred Compensation: If you choose to participate in the Deferred Compensation Plan (DCP), the County will match your contributions up to 1 percent of your base monthly salary.
Pay Increases: Each year you will be eligible for a step increase until you reach the top step.
Cost of Living Adjustment (COLA): County employees typically receive yearly cost of living adjustments.

About Snohomish County
Snohomish County, north of Seattle, is located in northwest Washington between Puget Sound and the Cascade Mountains. The county has rich scenery, numerous activities, and a thriving economy. Snohomish County is a great place to live, work, play, and raise a family.

Snohomish County – The Future We Choose – video

For information about this job opportunity and posting, please email: SPW-Recruitment .

BASIC FUNCTION
To perform a variety of complex office duties.

STATEMENT OF ESSENTIAL DUTIES

Assists the general public in person or on the phone by answering questions, taking complaints, explaining services, policies, procedures and schedules; locates information from county records and provides it to the public as requested.
Acts as a receptionist (as needed) with emphasis on directing the general public to the appropriate source of information or service.
Receives, processes and issues various forms, notices, orders; reviews items for accuracy, completeness, required stamps and signatures; forwards documents to other offices as necessary.
Enters data; sets up and maintains files and filing systems; retrieves information and purges files as needed.
Prepares correspondence, such as: notices, reports, letters, forms, and documents.
Performs duties of subordinate level employees; may act as a lead worker over subordinate level employees.

STATEMENT OF OTHER JOB DUTIES

May collect and balance fees; makes change; may prepare bank deposits and remittances.
May be required to make county deliveries to other county job sites.
Performs related duties as required.
For Public Works Road Maintenance only – may act as backup to the Courier and may be required to complete the mail run on a scheduled or unscheduled basis.

One (1) year of office experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.

SPECIAL REQUIREMENTS
Valid Washington State driver's license may be required.

Job offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

KNOWLEDGE AND ABILITIES
Knowledge of:

standard office practices and procedures
the rules of grammar, spelling, punctuation and word usage
basic arithmetic

Ability to:

assist the public in determining what their needs are
quickly learn the names, locations and functions of departmental activities
communicate effectively with people of all ages and from a variety of cultural, economic and ethnic backgrounds
type accurately
maintain records and prepare related forms, documents, correspondence and reports
learn and retain complex procedures, laws and regulations
clearly explain policies, procedures and schedules
work with minimum supervision
follow oral and written instructions
read, interpret and categorize data rapidly and accurately
operate standard office equipment
meet deadlines and cope with interruptions
make arithmetic calculations
maintain records and prepare required reports

SUPERVISION
Employees receive general supervision from a supervisor or an administrative superior as assigned.

WORKING CONDITIONS
The work is performed in the usual office environment. May be required to lift up to 50 pounds.

When performing as back-up to the Public Works Courier in Road Maintenance: This involves pick up and delivery work with extensive travel to locations throughout the county, where the employee may be exposed to hazards resulting from traffic and inclement weather. May be required to work flexible schedule to provide required services. Loading and unloading a vehicle and moving objects' weighing up to eighty (80) pounds is required. Moving between a county vehicle and mail sites is required.

Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice

OFFICE ASSISTANT II - ROAD MAINTENANCE

This job is now closed

Job Description

About the company

Other job opportunities