• Job Description

  Req#: 4817289

  *Open to SEIU Salaried Members and the Public*

  SEIU Salaried Members must apply within the first 14 days of this posting to be considered as an in-house candidate. Any applications received after the first 14 days will be considered with applications from the public.

  Applications will be screened. Those qualified will be invited to participate in performance testing and an oral interview. Applicants must successfully pass each of the selection processes by a score of 70% or better to proceed in the process.

  This posting is subject to close after 14 days

  **********************************************************************************************************************************************************
  This position performs skilled administrative support to the Income Tax Division by providing excellent customer service, processing payments, maintaining accurate records, and supporting the Division’s administrative and operational needs.

  1. Processes all payments received through the mail, drop box and online. Performs accurate data entry and reconciles payment records.
  2. Responds promptly to inquiries via phone, email, or in person regarding income tax status, filing procedures, refunds, bankruptcies, and other Division-related matters.
  3. Reviews past due tax returns for accuracy, completeness and adherence with local ordinances to ensure accurate balance calculations.
  4. Works with businesses and citizens regarding repayment efforts, working with them to establish repayment plans.
  5. Assists in receiving, sorting and distributing income tax mail.
  6. Assists with processing bankruptcy claims by filing proofs of claims and accurately updating accounts. Communicatees with the bankruptcy attorneys and/or staff as needed.
  7. Oversees the batch billing system and ensures tax billings are mailed to taxpayers every 30 days.
  8. Maintains office inventory and coordinate the purchase of supplies and equipment.
  9. Enter requisitions for income tax forms and letters throughout the year.
  10. Assists with department scanning and document organization.
  11. Performs clerical tasks such as filing, typing, making copies, sending/receiving faxes.
  12. Prepares office correspondence using various computer software as assigned.

  
  The above statements are intended to describe the general nature and level of work performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  1. High School diploma or GED equivalent.
  2. Three to five years of customer service or administrative support experience required.
  3. Understanding of fundamental accounting principles and tax concepts preferred.
  4. Ability to interact effectively with the public, addressing inquiries with patience and clarity.
  5. Ability to quickly learn and apply knowledge of City Ordinances relevant to the Division, including those related to Income Taxes.
  6. Proficiency in Microsoft Office products as well as the ability to become proficient in various financial management software .
  7. Ability to demonstrate accuracy and thoroughness in reviewing documents and processing transactions.

  This work requires the occasional exertion of up to 25 pounds of force; work regularly requires standing, walking, sitting and grasping, manipulating or making small precise hand movements; work frequently requires reaching with hands and arms; work occasionally requires climbing or balancing and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken work and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken work levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work has no exposure to environmental conditions; work Is generally in a moderately noisy location (e.g. business office, light traffic).
  
  

  
  

• About the company

  The official website for the City of Saginaw, Michigan.

Notice