• Job Description

  Req#: 44171

  Agency: Department of Healthcare and Family Services

  Position ID: CS44171

  BPIS: 12130

  Start Date: 01/31/2025
  Class Title: OFFICE COORDINATOR - 30025
  Skill Option: Keyboarding
  Bilingual Option: None
  Closing Date/Time: 02/17/2025
  Salary: Anticipated monthly salary $3971; Full range $3971 - $5243
  Job Type: Salaried
  Category: Full Time
  County: Cook
  Number of Vacancies: 1
  Plan/BU: RC014

  This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

  All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

  Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

  Posting Identification Number CS44171

  Why Work for Illinois?

  Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

  No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

  Position Overview:

  The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our Cook County Clerical team in the role of Office Coordinator. This position will review and analyze child support accounts to determine if payments are correct and timely. Additionally, this position will draft and send out notices of delinquency.

  The ideal candidate will have excellent computer, communication, and organizational skills in addition to being detailed oriented in reviewing accounts for mathematical or entry errors.

  HFS values employees with different backgrounds, life experiences, and talents.

  Employees receive a robust benefit package including:

  • Monday-Friday work schedule
  • Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • Paid Parental Leave
  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
  • Employees earn (12) paid Sick Days annually.
  • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
  • Employees earn (3) paid Personal Days annually.
  • (13-14) paid holidays annually (based on start date)

  If you are seeking a new opportunity, and this position appeals to you, please apply today!

  At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

  HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

  Essential Functions

  • Under direction, performs complex and specialized procedures to achieve the service of income withholding orders or to otherwise dispose of delinquency referrals
  • Reviews and analyzes accounts through the comparison of HFS computer records and Clerk of the Court payment records to determine correct delinquency amount
  • Gathers information and issues notices of delinquency to responsible relatives whose accounts meet established delinquency guidelines
  • Gathers information and issues referrals for accounts in need of adjustment to designated accounting staff and referrals for cases in need of legal action to attorneys for Child Support Specialists
  • Establishes and monitors tracking procedures to monitor status of notices of delinquency, income withholding services, and other work in progress
  • Keyboards letters, forms, records, and other documents relative to income withholding operations
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

  Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to the completion of two (2) years of secretarial/business college, or completion of high school and two (2) years of related office experience, or two (2) years of independent business experience
  • Requires the ability to keyboard 30 words per minute

  Conditions of Employment

  • Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
  • Requires the ability to maintain state issued equipment such as a laptop
  • Requires ability to travel in the performance of duties, with overnight stays as appropriate
    • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

  Work Hours: Monday - Friday 8:30 am - 5:00 pm

  Work Location: 36 S Wabash Ave, Chicago, Illinois, 60603

  **Work Location will change to 115 S. LaSalle St Chicago, IL 60603 effective 2/1/2025**

  Email: HFS.CSSApps@illinois.gov

  Posting Group: Office & Administrative Support

  This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

  APPLICATION INSTRUCTIONS

  Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

  If you are not already signed in, you will be prompted to do so.

  State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

  Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

  If you have questions about how to apply, please see the following resources:

  State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

  Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

  The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

• About the company

  The Governor of Illinois is the chief executive of the State of Illinois, and the various agencies and departments over which the officer has jurisdiction, as prescribed in the state constitution.

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