• Job Description

  Req#: C9267-25-0652?language=en&page=566&sort=publicationDateDesc

  Job summary

  Are you ready to step up into a managerial admin role, or are you an admin looking for a change of pace?

  We are seeking an Office Manager to join our Buckinghamshire Complex Needs Service!

  In this role, you will be responsible for providing effective administrative support to our team, ensuring our service is well-organised and efficiently run. You will also collaborate closely with the Deputy Team Manager and Team Leader to develop and modernise our clinical services and administrative processes.

  The Buckinghamshire Complex Needs Service is a specialist community service for individuals diagnosed with personality disorders or those who have traits of personality disorders. We offer group therapy catering to adults of all ages. Our goal is to help individuals manage their symptoms and improve their quality of life through structured therapeutic interventions.

  Main duties of the job

  • Manage Team Operations: Oversee the day-to-day management of the team base, including clinical management systems, patient-centred practices, health and safety procedures, and administrative processes.
  • Data Quality and Reporting: Act as the Data Quality Lead, ensuring timely collection, recording, and auditing of activity data, and regularly report findings to the Team Manager.
  • Referral and Appointment Systems: Establish and maintain systems for screening, prioritizing, and allocating new referrals, and ensure efficient management of the choose and book service for patients.
  • Staff Training and Management: Train and manage team staff, ensuring mandatory training is up to date, conducting regular appraisals, and addressing any training needs or disciplinary issues.
  • Building and Equipment Maintenance: Develop systems to ensure building works and equipment maintenance are carried out, including IT systems, and conduct regular environmental risk assessment.

  The ability to travel independently between sites within the Trust is essential for this role.

  About us

  Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

  As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team".

  Our values are: "Caring, safe and excellent".

  We offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Access to tailored individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (please note waiting lists apply)
  • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

  Details

  Date posted

  16 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 5

  Salary

  £29,970 to £36,483 a year Per Annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  267-BM7101767

  Job locations

  Wing unit

  Bierton Road

  Aylesbury

  HP20 1EG

  
  

  Job description

  Job responsibilities

  We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

  Job description

  Job responsibilities

  We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

  Person Specification

  Qualifications

  Essential

  • Variety of previous office administration experience at a senior level

  Desirable

  • Willingness to undertake training

  Skills

  Essential

  • Able to demonstrate good interpersonal and communication skills
  • High levels of Knowledge of Microsoft Systems
  • Ability to manage and prioritise own workload
  • Data entry experience

  Desirable

  • Ability to use Patient related electronic record systems.
  • Ability to cope effectively under pressure/with distractions.

  Experience

  Essential

  • Experience of organising and managing an admin service
  • Dealing with complaints
  • Understanding of mental health issues
  • Experience of dealing with complex and challenging situations

  Desirable

  • Previous NHS experience

  Person Specification

  Qualifications

  Essential

  • Variety of previous office administration experience at a senior level

  Desirable

  • Willingness to undertake training

  Skills

  Essential

  • Able to demonstrate good interpersonal and communication skills
  • High levels of Knowledge of Microsoft Systems
  • Ability to manage and prioritise own workload
  • Data entry experience

  Desirable

  • Ability to use Patient related electronic record systems.
  • Ability to cope effectively under pressure/with distractions.

  Experience

  Essential

  • Experience of organising and managing an admin service
  • Dealing with complaints
  • Understanding of mental health issues
  • Experience of dealing with complex and challenging situations

  Desirable

  • Previous NHS experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Oxford Health NHS Trust

  Address

  Wing unit

  Bierton Road

  Aylesbury

  HP20 1EG

  
  

  Employer's website

  https://www.oxfordhealth.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Oxford Health NHS Trust

  Address

  Wing unit

  Bierton Road

  Aylesbury

  HP20 1EG

  
  

  Employer's website

  https://www.oxfordhealth.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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