• Job Description

  Req#: 5061

  Overview

  The Office Manager / Administrative Assistant will work with the Bridgewater, New Jersey leadership team to support the site hospitability needs, customer requests, employee engagement, and day to day operational needs . This cross-functional support role will interface with all departments of the business and will be looked upon to lead or facilitate key functional responsibilities.

  Responsibilities

  Visitor Experience

  • Act as the primary on-site concierge, ensuring a seamless, professional, and engaging experience for all customer and guest visits.
  • Coordinate end-to-end logistics for all customer-facing events, including scheduling, room setup, AV needs, signage, visitor access, and safety protocols.
  • Manage pre-visit communications with both internal teams and external attendees, including agenda distribution, travel coordination, and visitor information.
  • Provide and coordinate food and beverage service for customer visits, large internal meetings, and other onsite events, including ordering, setup, serving, and cleanup.
  • Ensure refreshments and hospitality supplies are stocked and available for meetings and visiting guests.
  • Oversee catering orders, onsite delivery logistics, and presentation to maintain a polished and welcoming environment.
  • Serve as the point-of-contact during events, assisting with wayfinding and other day-of needs.
  • Maintain the Customer Experience Center calendar and coordinate with internal stakeholders to avoid conflicts and ensure space readiness.
  • Support internal tours and leadership visits as needed, including executive walk-throughs, and demo showcases.

  Customer Service

  • Coordinate and lead the completion of customer questionnaires (e.g., pre-visit questionnaires, quality forms), engaging internal subject matter experts (SMEs) across functions to ensure accurate and timely responses.
  • Provide proof of insurance documentation to customers upon request, coordinating with internal stakeholders to ensure accuracy and compliance.

  Employee Engagement

  • Lead the Bridgewater site’s Activities Committee, planning and organizing team-building events, site celebrations, and employee engagement initiatives throughout the year keeping within budget.
  • Submit activity updates, including photos, to the Corporate website.
  • Manage the site’s messaging centers (digital or physical), ensuring timely updates with relevant and accurate facility-wide communications, event notices, and general announcements.
  • Be general functional support for HR directed activities on the site.

  Operational Support

  • Maintain office/warehouse and café supplies by monitoring inventory levels, placing replenishment orders, and ensuring availability for day-to-day operations.
  • Assist with inventory related activities including periodic counting.
  • Maintain ISO Vendor certifications.
  • Other duties as assigned.

  Qualifications

  • Proven experience as an administrative assistant, office manager, or similar leadership role (2+ years).
  • High school diploma or equivalent
  • Previous experience interacting with clients, visitors, and vendors in a friendly and helpful manner.
  • Strong interpersonal skills with the ability to work with all levels of the organization.
  • Maintains a professional demeanor in all interactions.
  • Previous Experience organizing meetings, luncheons, or events.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Familiarity SAP Purchasing preferred.
  • Exceptional organizational skills and attention to detail.
  • Ability to prioritize tasks and handle multiple responsibilities simultaneously and under minimum supervision.

• About the company

  2014 The company is based in Waltham, Massachusetts,2014 and incorporated in Delaware in 1981.

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