• Job Description

  Req#: E0343-25-0010abl762?language=en&page=560&sort=publicationDateDe

  Job summary

  We are looking for a confident and experienced leader to oversee the reception team and daily operations of our Bolton clinic. This key role ensures the smooth running of both ABL Health and Laserase, managing the building facilities, reception services, and administration. This role requires a strategic thinker with excellent leadership, communication, and problem-solving skills to oversee reception services, clinic coordination, and building management.

  The role includes providing cover for evenings and weekends as required, including during periods of receptionist absence due to annual leave or sickness.

  Main duties of the job

  As the Clinic & Office Manager, you will play a key leadership role in overseeing the day-to-day operations of the Bolton office, ensuring a welcoming, professional, and efficient environment for clients, visitors, and staff. You will manage a small team of reception and clinic staff, handling rota planning, performance oversight, and ensuring cover for holidays and sickness. Responsibilities include reception and customer service, responding to all communication channels (phone, email, social media, and in-person), managing appointment bookings, and supporting seamless service delivery. You will also oversee stock control, facilities management, and financial administration, including petty cash, clinic payments, and reconciliation tasks in line with company policies. A key part of the role involves ensuring compliance with policies, health and safety, and regulatory requirements, including CQC support. You will lead the clinics marketing and promotional activities, managing the website and all social media platforms (Facebook, Instagram, etc.) with engaging content and campaigns to increase brand visibility and client engagement. Strategic development is also key youll identify opportunities for service improvement, proactively resolve issues, and drive a high-quality client experience. As a keyholder, youll be responsible for opening and securing the premises, helping ensure smooth clinic operations throughout.

  About us

  ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.

  Details

  Date posted

  15 May 2025

  Pay scheme

  Other

  Salary

  £24,500 to £26,500 a year

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time, Flexible working

  Reference number

  E0343-25-0010abl762

  Job locations

  71 Redgate Way

  Farnworth

  Bolton

  BL4 0JL

  
  

  Job description

  Job responsibilities

  Main Duties and Responsibilities:

  Team Leadership Manage a small reception and cleaning team to maintain a welcoming and efficient environment.

  Clinic Operations Oversee the day-to-day functioning of the clinic, ensuring seamless service delivery.

  Reception & Customer Service Handle enquiries, welcome visitors, and support clients in a professional and friendly manner.

  Stock & Facilities Management Monitor and replenish clinic supplies, manage utilities, and coordinate cleaning schedules.

  Financial Administration Support financial reconciliation and administrative tasks in line with company policies.

  Regulatory Compliance Assist with CQC preparation, policy updates, and record maintenance under clinical guidance.

  Marketing & Promotion Manage social media and content creation to promote clinic services.

  Keyholder Responsibilities Ensure the building is securely opened and closed each day.

  Clinic & Office Management Ensure the smooth and secure operation of the Bolton office, maintaining a welcoming environment for clients, visitors, and partners.

  Client Engagement & Enquiries Handle all communication channels (phone, email, website, social media, and in-person), providing accurate information on Laserase and ABL Health services.

  Appointment Coordination Oversee and support the booking of appointments, ensuring staff availability and efficient service delivery.

  Team Leadership Manage reception and clinic staff, including rota planning, holiday & sickness cover, stock control, meetings, and performance oversight.

  Financial Administration Handle clinic payments, petty cash, banking, and company credit card reconciliation in line with policies.

  Compliance & Safety Maintain clinic policies, procedures, and health & safety records, ensuring compliance with local regulations.

  Marketing & Client Engagement Update the Laserase website, enhance service accessibility, and optimize enquiry-to-consultation conversions. As part of the role, you will be responsible for managing Laserases social media presence across all platforms, including Facebook and Instagram. This includes creating engaging content, scheduling regular posts, responding to comments and messages, and helping to grow and maintain an active online community. You will play a key role in promoting the clinics services, sharing updates and campaigns, and ensuring our brand voice is consistent and professional across all digital channels. Experience with social media tools and a creative approach to digital engagement would be highly beneficial.

  Strategic Development Identify opportunities for service improvements, proactively solving challenges and enhancing client experiences.

  What Were Looking For:

  Results driven mindset You strive to exceed targets and continuously improve service delivery.

  Problem solving skills You identify challenges, analyse root causes, and implement effective solutions.

  Critical thinking You take a structured, logical approach to organizing work and planning clinics.

  Strong leadership You inspire and support your team, ensuring a positive and efficient work environment.

  Excellent communication skills You confidently engage with staff, clients, and stakeholders.

  Project management expertise You manage tasks effectively, track progress, and drive initiatives forward.

  Creativity & innovation You bring fresh ideas to enhance client experiences and service accessibility.

  This is a fantastic opportunity for a motivated and hands-on leader to make a meaningful impact in a dynamic healthcare setting.

  Our Values:

  The post holder will be expected to operate in line with our workplace values which are:

  People Powered

  Bold

  Effective

  Thoughtful

  Job description

  Job responsibilities

  Main Duties and Responsibilities:

  Team Leadership Manage a small reception and cleaning team to maintain a welcoming and efficient environment.

  Clinic Operations Oversee the day-to-day functioning of the clinic, ensuring seamless service delivery.

  Reception & Customer Service Handle enquiries, welcome visitors, and support clients in a professional and friendly manner.

  Stock & Facilities Management Monitor and replenish clinic supplies, manage utilities, and coordinate cleaning schedules.

  Financial Administration Support financial reconciliation and administrative tasks in line with company policies.

  Regulatory Compliance Assist with CQC preparation, policy updates, and record maintenance under clinical guidance.

  Marketing & Promotion Manage social media and content creation to promote clinic services.

  Keyholder Responsibilities Ensure the building is securely opened and closed each day.

  Clinic & Office Management Ensure the smooth and secure operation of the Bolton office, maintaining a welcoming environment for clients, visitors, and partners.

  Client Engagement & Enquiries Handle all communication channels (phone, email, website, social media, and in-person), providing accurate information on Laserase and ABL Health services.

  Appointment Coordination Oversee and support the booking of appointments, ensuring staff availability and efficient service delivery.

  Team Leadership Manage reception and clinic staff, including rota planning, holiday & sickness cover, stock control, meetings, and performance oversight.

  Financial Administration Handle clinic payments, petty cash, banking, and company credit card reconciliation in line with policies.

  Compliance & Safety Maintain clinic policies, procedures, and health & safety records, ensuring compliance with local regulations.

  Marketing & Client Engagement Update the Laserase website, enhance service accessibility, and optimize enquiry-to-consultation conversions. As part of the role, you will be responsible for managing Laserases social media presence across all platforms, including Facebook and Instagram. This includes creating engaging content, scheduling regular posts, responding to comments and messages, and helping to grow and maintain an active online community. You will play a key role in promoting the clinics services, sharing updates and campaigns, and ensuring our brand voice is consistent and professional across all digital channels. Experience with social media tools and a creative approach to digital engagement would be highly beneficial.

  Strategic Development Identify opportunities for service improvements, proactively solving challenges and enhancing client experiences.

  What Were Looking For:

  Results driven mindset You strive to exceed targets and continuously improve service delivery.

  Problem solving skills You identify challenges, analyse root causes, and implement effective solutions.

  Critical thinking You take a structured, logical approach to organizing work and planning clinics.

  Strong leadership You inspire and support your team, ensuring a positive and efficient work environment.

  Excellent communication skills You confidently engage with staff, clients, and stakeholders.

  Project management expertise You manage tasks effectively, track progress, and drive initiatives forward.

  Creativity & innovation You bring fresh ideas to enhance client experiences and service accessibility.

  This is a fantastic opportunity for a motivated and hands-on leader to make a meaningful impact in a dynamic healthcare setting.

  Our Values:

  The post holder will be expected to operate in line with our workplace values which are:

  People Powered

  Bold

  Effective

  Thoughtful

  Person Specification

  Qualifications

  Essential

  • Management qualification or equivalent experience managing a team and achieving agreed outcomes

  Experience

  Essential

  • Experience ofworking in reception/administrationin Healthcare Services
  • Clinic management - with an understanding of the importance of confidentiality and record keeping
  • Demonstrate ability to prioritise workstreams
  • Clear understanding and experience of Confidentiality and Information Governance

  Desirable

  • CQC inspection preparation experience.
  • Report writing skills - to assess and evidence progress
  • Building management experience.
  • Financial administration and reconciliation experience.

  Person Specification

  Qualifications

  Essential

  • Management qualification or equivalent experience managing a team and achieving agreed outcomes

  Experience

  Essential

  • Experience ofworking in reception/administrationin Healthcare Services
  • Clinic management - with an understanding of the importance of confidentiality and record keeping
  • Demonstrate ability to prioritise workstreams
  • Clear understanding and experience of Confidentiality and Information Governance

  Desirable

  • CQC inspection preparation experience.
  • Report writing skills - to assess and evidence progress
  • Building management experience.
  • Financial administration and reconciliation experience.

  Employer details

  Employer name

  ABL Health Ltd

  Address

  71 Redgate Way

  Farnworth

  Bolton

  BL4 0JL

  
  

  Employer's website

  https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

  Employer details

  Employer name

  ABL Health Ltd

  Address

  71 Redgate Way

  Farnworth

  Bolton

  BL4 0JL

  
  

  Employer's website

  https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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