• Job Description

  Req#: 960540

  POSITION SUMMARY

  The Office Manager, 360 Health is responsible for all day-to-day operational activities within the 360 Health Facility and at Plant locations where staff are working. Facilitates a team effort in the delivery of quality patient care by collaborating with the provider, clinical staff and outside companies. Creates a team-like attitude and approach to business functions and management. Assumes the responsibility for the risk management of the clinics.

  ACCOUNTABILITIES

  *All duties listed below are essential unless noted otherwise*

  1. Manage patient access to meet expected encounter targets.

  2. Meet customer service goals through effective management of access points and services needed.

  3. In conjunction with operations and finance, develop departmental operating budget, assess needs for capital equipment and any other operational expenses. Monitor and maintain operational expenses according to established financial target.

  4. Supervise, direct, and oversee responsibilities and duties of all onsite and offsite staff to ensure optimal productivity, efficiency, cleanliness, safety, and security. Ensure that staff understands and follows established policies and procedures. Implement, define, and support policies and procedures with appropriate approvals.

  5. Oversee purchase orders and AP requests. Maintain supplies, inventory, and ordering processes. Review and approve supply and service purchases as per protocol.

  6. Ensure the onsite clinic & offsite clinics operate within all regulatory guidelines including OSHA, CLIA, HIPAA, FMCSA and any other relevant state and federal agencies.

  7. Assist with billing and implement successful collection procedures for company balances and past due accounts.

  8. Ensure employee performance reflects job standards and implement corrective action plan based on work issues. Prepare staff performance reviews and hold staff accountable to performance and service standards according to contract.

  9. Supervise, direct, and oversee responsibilities and duties of all onsite and offsite staff to ensure optimal productivity and efficiency. Ensure staff understands and follows established policies and procedures. Implement, define, and supports policies and procedures with appropriate approvals.

  10. All other duties as assigned by the Clinical Operations Director, 360 Health.

  Education: High School diploma or GED with Minimum of 3 years of Documented Supervisory experience or a bachelor’s degree in Business or a related field.

  Skills: Excellent computer skills, including Word and Excel or similar software. Strong interpersonal skills with the ability to lead and direct both clinical and clerical staff. Strong organizational skills. Able to balance needs of the physicians and the initiatives of the organization. Demonstrates and promotes a strong commitment to achieving customer satisfaction.

  Years of Experience: Minimum of 3 years of progressively responsible supervisory and administrative experience if High School Diploma/GED.

  ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus .

• About the company

  ProMedica is a mission-based, not-for-profit integrated healthcare organization serving communities in 30 states.

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