• Job Description

  Req#: REQ-168178

  Initial Posting Date:

  10/25/2024

  Application Deadline:

  11/02/2024

  Agency:

  Department of Human Services

  Salary Range:

  $3,218 - $4,338

  Position Type:

  Employee

  Position Title:

  Office Specialist 2

  Job Description:

  Office Specialist 2 / REQ-168178

  Salary Range: $3218 - $4338

  Location: Oregon City

  The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

  OPPORTUNITY AWAITS!

  Join our team as the essential office support specialist, where your role as the first impression for clients and providers will be instrumental in delivering vital social and financial services to those in need.

  SUMMARY OF DUTIES

  In this position, you will perform support services duties for the district's managers, case managers, eligibility staff and provide customer services to clients, their families and the general public.

  Major duties include:

  • Process homecare worker vouchers and medical mileage but is not limited to: Review documents for completion, inputting data into systems, generate vouchers, PTC system, processing facility payments and corrections, problem solving with case managers,

  • Assist Homecare workers over the phone and in public with the Provider time capture system, data entry, payment issuance and complete adjustments to prevent overpayment or underpayments.

  • Performs other duties as assigned which could include but not limited to assisting APD case management team, general office, customer service/assisting front recent and record processing tasks.

  WORKING CONDITIONS

  • Experience high volume of computer work, using various computer programs in a fast-paced team environment.

  • Primarily an office setting with frequent interruptions. Regular interaction with the public in person, by email and by phone. Must be able to communicate effectively.

  • General cube-like office environment. Occasional travel to attend employee training classes. Must possess and maintain an Oregon Driver's License with an acceptable driving record.

  • May encounter angry, hostile, frustrated individuals, and those with behavioral and/or cognitive challenges.

  MINIMUM QUALIFICATIONS:

  • Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.

  OR

  • An associate degree in any field.

  OR

  • An equivalent combination of education and experience.

  ESSENTIAL ATTRIBUTES:

  Provide examples of your experience that shows you have these attributes

  • Demonstrates core values of integrity, stewardship, responsibility, respect, service, equity, innovation, and professionalism.

  • Efficiently manage a workload in a constantly changing work environment.

  • Navigate multiple systems to solve complex problems with a diverse group of people.

  • Adapt to the needs of the team while also managing tasks independently.

  • Demonstrated experience in clerical tasks (filing, phones, emails reception, etc.)

  • Must be able to give full attention to detail.

  ATTENTION ALL CANDIDATES!

  Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

  BACKGROUND CHECKS and REQUIREMENTS

  • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

  BENEFITS

  • ODHS Employee Resource Group communities that promote shared learning.

  • Cost of Living Adjustments.

  • Annual salary increases (until you reach the top of the listed salary range).

  • Amazing benefits package.

  • Possible eligibility for the Public Service Loan Forgiveness Program.

  EMPLOYMENT PREFERENCE

  Veterans’ preference:

  • Veterans’ preference information.

  • How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

  GENERAL INFORMATION

  • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

  • This recruitment may be used to fill future vacancies in the same classification.

  CONTACT

  We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions at ADA.DHS@dhsoha.state.or.us .

  • The recruiter for this position is Jennifer Moisa If you contact the recruiter, please include the job requisition number.

  • Email: JENNIFER.M.MOISA@odhs.oregon.gov

• About the company

  Oregon (/ˈɒrɡən/ ORR--gən) is a state in the Pacific Northwest region on the West Coast of the United States.

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