• Job Description

  Req#: A5808-25-0003?language=en&page=928&sort=publicationDateDesc

  Job summary

  Are you an experienced Primary Care Supervisor. Do you have excellent service, leadership and communication skills? This could be the role for you.

  Tower House Surgery is seeking an experienced Office Supervisor. This is an exciting opportunity where no two days are the same. This role is to manage the practices Administration and Reception Teams, ensuring the practice runs smoothly and data is accurately entered and reported. You must have excellent organisational and workload planning skills and communication skills. Great time management skills and an ability to manage change and train others.

  This is a full time position of 37.5 hours worked over five days Monday-Friday

  Main duties of the job

  The main duties of this role is to:

  Primarily line manage the administration and reception teams within the practice

  To be suitably proficient with IT systems and software applications in a clinical setting

  Ensure all administration duties and record keeping is completed to the highest standard

  Audit our processes and run searches

  Support training for all administration staff

  Data protection accordance with GDPR

  Support and mentor the team

  Work collaboratively with the wider practice team to meet the needs of our diverse range of patients

  Support the delivery of required policy and procedures

  Support the Operations and Business managers where needed.

  About us

  Tower House Surgery is a one site surgery and looks after approximately 14500 patients in and around the Ryde area.

  The team comprises of 7 GP partners and 2 salaried GPs, 6 advanced practitioners, 8 practice nurses, 2 phlebotomists and 3 HCAs. We also have two managers and a team of 40 staff. Along with our own staff we work closely with our local Social Prescribers, Care Co-ordinators, Physiotherapists and Health and Wellbeing Coaches.

  We are an established training practice for both F2s and GP Registrars and support a number of our staff to study for formal qualifications. Our CQC rating is good in all areas. QOF achievement is consistently good and patient surveys have been extremely positive.

  Tower House is currently the lead practice in the NE PCN which it belongs to along with 5 other local surgeries. These surgeries work together on a number of projects to deliver healthcare services to the NE of the Isle of Wight.

  Details

  Date posted

  25 June 2025

  Pay scheme

  Other

  Salary

  £14 an hour

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A5808-25-0003

  Job locations

  Tower House Surgery

  Rink Road

  Ryde

  Isle Of Wight

  PO33 1LP

  
  

  Job description

  Job responsibilities

  JOB DESCRIPTION

  JOB TITLE: Office Supervisor

  REPORTS TO: OPERATION MANAGER

  HOURS: 37.5 hours per week

  Job summary:

  This role is primarily line managing the practice administration and reception team, carrying out day to day activities to ensure the smooth running of the admin office and two reception desks

  The successful candidate must be able to work on their own initiative and have supervisory experience, along with strong IT skills. You must be organised and confident and have a friendly and approachable manner and can work under pressure

  Work with the operations manager to identify areas of improvement. Support in the running of elements and services within the practice e.g compliance with CQC, Health and Safety, audits etc

  Job responsibilities:

  Be an experienced manager/leader of staff

  Ensure all administration duties are completed to the highest standard

  Support the Operations Manager in the recruitment and induction of all new administration staff

  Report and liaise with the Operations Manager re any significant events in the admin team

  Be able to maintain clinical databases

  Set up and maintain new users according to practice protocol, ensuring they have access to required applications

  Troubleshoot IT problems and identify solutions. Where appropriate, report IT faults to appropriate suppliers helpdesk

  Support and assist the admin and reception team with all aspects of their jobs and have a good understanding of the different jobs and tasks the team need to be able to complete on a regular basis that form part of running a successful surgery.

  Responsible for the smooth running of System one, Accurx, phone system, all internal computer software.

  Ensuring the smooth running of the administration team and ensure all administrative staff are trained in their specific role and any other tasks given. Attending all mandatory training

  Ensure all administration work including coding, scanning and summarising is completed in a timely manner

  Training support and mentoring admin team

  Ensure new staff have all the passwords they may need, know how to log on to the desktop, can use any applications they require and that they understand the practices protocol on data security

  Monthly meetings to be held for the ongoing support and growth of the administration team

  Ensure security of data in accordance with the Data Protection Act

  Any other duties commensurate with skills and responsibilities.

  Confidentiality:

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They

  do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures re: confidentiality and the protection of personal and sensitive data

  Health & safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

  Using personal security systems within the workplace according to practice guidelines

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

  Making effective use of training to update knowledge and skills

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

  Actively reporting of health and safety hazards and infection hazards immediately when recognised

  Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

  Undertaking periodic infection control training (minimum annually)

  Reporting potential risks identified

  Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

  Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  Alert other team members to issues of quality and risk

  Assess own performance and take accountability for own actions, either directly or under supervision

  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

  Work effectively with individuals in other agencies to meet patients needs

  Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  Communicate effectively with other team members

  Communicate effectively with patients and carers

  Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  Apply practice policies, standards and guidance

  Discuss with other members of the team how the policies, standards and guidelines will affect own work

  Participate in audit where appropriate

  This job description is not exhaustive.

  Job description

  Job responsibilities

  JOB DESCRIPTION

  JOB TITLE: Office Supervisor

  REPORTS TO: OPERATION MANAGER

  HOURS: 37.5 hours per week

  Job summary:

  This role is primarily line managing the practice administration and reception team, carrying out day to day activities to ensure the smooth running of the admin office and two reception desks

  The successful candidate must be able to work on their own initiative and have supervisory experience, along with strong IT skills. You must be organised and confident and have a friendly and approachable manner and can work under pressure

  Work with the operations manager to identify areas of improvement. Support in the running of elements and services within the practice e.g compliance with CQC, Health and Safety, audits etc

  Job responsibilities:

  Be an experienced manager/leader of staff

  Ensure all administration duties are completed to the highest standard

  Support the Operations Manager in the recruitment and induction of all new administration staff

  Report and liaise with the Operations Manager re any significant events in the admin team

  Be able to maintain clinical databases

  Set up and maintain new users according to practice protocol, ensuring they have access to required applications

  Troubleshoot IT problems and identify solutions. Where appropriate, report IT faults to appropriate suppliers helpdesk

  Support and assist the admin and reception team with all aspects of their jobs and have a good understanding of the different jobs and tasks the team need to be able to complete on a regular basis that form part of running a successful surgery.

  Responsible for the smooth running of System one, Accurx, phone system, all internal computer software.

  Ensuring the smooth running of the administration team and ensure all administrative staff are trained in their specific role and any other tasks given. Attending all mandatory training

  Ensure all administration work including coding, scanning and summarising is completed in a timely manner

  Training support and mentoring admin team

  Ensure new staff have all the passwords they may need, know how to log on to the desktop, can use any applications they require and that they understand the practices protocol on data security

  Monthly meetings to be held for the ongoing support and growth of the administration team

  Ensure security of data in accordance with the Data Protection Act

  Any other duties commensurate with skills and responsibilities.

  Confidentiality:

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They

  do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures re: confidentiality and the protection of personal and sensitive data

  Health & safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

  Using personal security systems within the workplace according to practice guidelines

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

  Making effective use of training to update knowledge and skills

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

  Actively reporting of health and safety hazards and infection hazards immediately when recognised

  Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

  Undertaking periodic infection control training (minimum annually)

  Reporting potential risks identified

  Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional development:

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

  Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality:

  The post-holder will strive to maintain quality within the practice, and will:

  Alert other team members to issues of quality and risk

  Assess own performance and take accountability for own actions, either directly or under supervision

  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

  Work effectively with individuals in other agencies to meet patients needs

  Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  Communicate effectively with other team members

  Communicate effectively with patients and carers

  Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  Apply practice policies, standards and guidance

  Discuss with other members of the team how the policies, standards and guidelines will affect own work

  Participate in audit where appropriate

  This job description is not exhaustive.

  Person Specification

  Qualifications

  Essential

  • GCSE Grade A to C in English or 4 and above

  Desirable

  • Level 3 or equivalent in Business Administration

  Experience

  Essential

  • Experience of working in a GP practice in an admin lead position
  • Knowledge of Systmone or equivalent
  • Excellent IT experience

  Desirable

  • Management experience
  • Primary Care experience

  Person Specification

  Qualifications

  Essential

  • GCSE Grade A to C in English or 4 and above

  Desirable

  • Level 3 or equivalent in Business Administration

  Experience

  Essential

  • Experience of working in a GP practice in an admin lead position
  • Knowledge of Systmone or equivalent
  • Excellent IT experience

  Desirable

  • Management experience
  • Primary Care experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Tower House Surgery

  Address

  Tower House Surgery

  Rink Road

  Ryde

  Isle Of Wight

  PO33 1LP

  
  

  Employer's website

  https://www.towerhousesurgeryryde.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Tower House Surgery

  Address

  Tower House Surgery

  Rink Road

  Ryde

  Isle Of Wight

  PO33 1LP

  
  

  Employer's website

  https://www.towerhousesurgeryryde.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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