• Job Description

  Req#: BULG07704
  
  Posizione
  
  
  At BVLGARI Headquarters, we are looking for an experienced OMNICHANNEL ADOPTION & DIGITAL OPERATIONS TRAINING PROJECT MANAGER
  The role will be responsible to identify, develop and execute specific training programs to central and local stakeholders, focusing primarily on Omnichannel digital applications and store operations procedure, and aiming at driving the successful digital transformation of in-store operations.
  
  
  
  
  Profilo
  
  
  Main Responsibilities:
  TRAINING DIGITAL TOOLS
  • Implement effective training methods and develop training module on specific Omnichannel digital applications/technologies and procedures/processes in order to develop to local subject matter expert
  • Define yearly training plan
    • identify learning objectives and key topics, organize and ensure all necessary training arrangements, provide/lead individualized and group training workshops
    • Deliver dedicated training module & sessions
  Manage new technologies and the stakeholders necessary to develop, manage and deliver training to local teams
  • Assess training results to ensure that training meets business needs and identify areas of improvement
  • Monitor tool adoption and build quarterly adoption Dashboard to revise with local Markets and key stakeholders
  RETAIL OPERATIONS
  • Drive process improvement on store operational process, tools, program and provide central recommendation liaising with relevant stakeholders ( F&A, Retail, Training, Merchandising, VM, Logistic, HR)
  • Responsible to maintain focus on consistency and Excellence in all countries, define Central Guidelines, providing prompt and accurate operational and administrative input to the local Retail Network
  • Coach local market subject matter expert to resolve store operational issues and implement improvements and best practices to ensure all operations procedure are properly implemented
  • Drive brand values and procedures through all training and development activities
  • In-store procedure management (Omnichannel Bulgari store essential update)
  • Identify the business challenges and the changes needed to deploy the relevant digital tools, proves and procedure to improve the digital store operation experiential products in the belows areas:
  • Revenues driver/ experience/Drive to store
  • Collect and monitor challenges/ success stories to mitigate recurring store issues and sharing best practices
  
  
  Informazioni aggiuntive per i candidati
  
  
  • Bachelor's or Master’s degree, preferably in a Digital related discipline, Business, Economics or Engineering
  • At least 3 years experience in Digital/Retail/E-commerce/Project-Product Management, preferably in Luxury companies
  • Retail store experience is a plus
  • Excellent communication and presentation skills as well as fluency in English.
  • Ability to juggle multiple projects at once, well organized and able to work towards challenging deadlines
  • Strong collaboration and interpersonal skills
  • Ability to manage limited resources to meet delivery dates
  • Ability to adapt with changing circumstances and embrace change with a positive attitude
  • Knowledge of the relevant retail operation processes and technical terminology; interest/experience for digital technologies, UX/CX design and business development
  • Analytical, intuitive, creative mindset
  • Proficiency in MS Office and related business and communication tools.
  • Knowledge of traditional and modern training methodologies. E
  • Experience in developing and executing successful training programs.
  
  

• About the company

  While the majority of design, production and marketing is overseen and executed by Bulgari, the company does, at times, partner with other entities.

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