• Job Description

  Req#: 19098
  Responsibilities
  
  

  To learn more about Related click here: https://vimeo.com/434468879

  Join Our Team
  At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

  What You’ll Do:

  Resident & Guest Services

  • Greet residents and guests with professionalism and warmth

  • Announce visitors and manage deliveries with care

  • Keep the lobby calm, clean, and inviting

  • Support leasing tours and resident events with a polished front desk presence

  • Conduct lobby checks for lighting, music, scent, and overall atmosphere

  Security & Access Control

  • Monitor building camera systems and logs

  • Track vendor and contractor activity and follow access procedures

  • Respond to safety or privacy concerns calmly and appropriately

  Package & Amenity Management

  • Log and organize packages and deliveries using digital tools

  • Track service requests and amenity bookings

  • Support the package room and inventory systems

  • Manage visitor logs and help maintain accurate resident preferences

  Move-In & Move-Out Support

  • Prepare elevators and common areas for scheduled moves

  • Notify the Resident Manager of unscheduled move-ins/outs

  • Ensure smooth transitions with clear communication

  Leasing & Visitor Assistance

  • Welcome prospective residents and alert the leasing team

  • Share branded materials and collect contact information

  • Maintain a composed and helpful presence

  Lifestyle & Brand Engagement

  • Offer local tips, help with events, and maintain bulletin boards

  • Remember and act on resident preferences to personalize service

  • Be a trusted connector in the community

  Emergency Response & Service Support

  • Follow all emergency procedures and stay calm under pressure

  • Step in to solve service issues when possible, and escalate as needed

  • Follow up with residents to ensure satisfaction

  Teamwork & Professionalism

  • Keep the front desk clean and organized

  • Join daily huddles and team updates

  • Model professionalism and emotional intelligence

  • Take on special assignments when asked

  Compensation:

  The anticipated base salary range for this position is listed below.

  Anticipated hourly range: $20 - $22

  Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

  
  Qualifications
  
  

  What You Bring:

  • A passion for excellent service and a composed, professional attitude

  • Experience 1-3 years in hospitality, customer service, or luxury properties is a plus

  • Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)

  • Ability to lift to 50 lbs and stand for long periods

  • High school diploma or equivalent

  Why You’ll Love It Here:
  You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.

  #LuxResiServices

  #RMC

  
  Overview
  
  

  Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

  At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

  Related is an Equal Opportunity Employer

  For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy

  
  

  What You Bring:

  • A passion for excellent service and a composed, professional attitude

  • Experience 1-3 years in hospitality, customer service, or luxury properties is a plus

  • Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)

  • Ability to lift to 50 lbs and stand for long periods

  • High school diploma or equivalent

  Why You’ll Love It Here:
  You’ll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.

  #LuxResiServices

  #RMC

  
  

  To learn more about Related click here: https://vimeo.com/434468879

  Join Our Team
  At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

  What You’ll Do:

  Resident & Guest Services

  • Greet residents and guests with professionalism and warmth

  • Announce visitors and manage deliveries with care

  • Keep the lobby calm, clean, and inviting

  • Support leasing tours and resident events with a polished front desk presence

  • Conduct lobby checks for lighting, music, scent, and overall atmosphere

  Security & Access Control

  • Monitor building camera systems and logs

  • Track vendor and contractor activity and follow access procedures

  • Respond to safety or privacy concerns calmly and appropriately

  Package & Amenity Management

  • Log and organize packages and deliveries using digital tools

  • Track service requests and amenity bookings

  • Support the package room and inventory systems

  • Manage visitor logs and help maintain accurate resident preferences

  Move-In & Move-Out Support

  • Prepare elevators and common areas for scheduled moves

  • Notify the Resident Manager of unscheduled move-ins/outs

  • Ensure smooth transitions with clear communication

  Leasing & Visitor Assistance

  • Welcome prospective residents and alert the leasing team

  • Share branded materials and collect contact information

  • Maintain a composed and helpful presence

  Lifestyle & Brand Engagement

  • Offer local tips, help with events, and maintain bulletin boards

  • Remember and act on resident preferences to personalize service

  • Be a trusted connector in the community

  Emergency Response & Service Support

  • Follow all emergency procedures and stay calm under pressure

  • Step in to solve service issues when possible, and escalate as needed

  • Follow up with residents to ensure satisfaction

  Teamwork & Professionalism

  • Keep the front desk clean and organized

  • Join daily huddles and team updates

  • Model professionalism and emotional intelligence

  • Take on special assignments when asked

  Compensation:

  The anticipated base salary range for this position is listed below.

  Anticipated hourly range: $20 - $22

  Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

• About the company

  Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., Abu Dhabi, London and Shanghai and boasts a team of approximately 3,000 professionals. The Compa...

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