• Job Description

  Req#: 5853923003

  At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.

  Why this role

  The Onboarding Team is looking for a new Onboarding Consultant who will serve as the main point of contact for our new homeowners throughout the listing activation process. The position serves as a bridge between sales and ongoing support teams in order to ensure a seamless onboarding process.

  The best candidate for this role will thrive in a goal-driven team environment where customer service meets project management. This role will leverage both analytical and communication skills to ensure our specialized team builds a mutually successful product for both the homeowner and Evolve. The Onboarding Consultant is a cross-functional and homeowner facing role, expected to deliver and explain the customized listing our teams have built. Onboarding Specialists' are expected to quickly connect with diverse personality types to find collaborative solutions.

  What you’ll do

  • Responsible for onboarding a pipeline of new owner partners to ensure five star review success with Evolve’s best practices
  • Respond to homeowners’ inquiries, requests, and needs via phone, email and chat in a timely manner
  • Collect relevant data on property amenities, policies and check-in procedures in a clear and concise way that can be funneled from team to team
  • Document all activities and enter data into the company’s CRM (Salesforce)
  • Communicate and collaborate directly with multiple teams in order to ensure that accurate information is added to Salesforce and can be translated to the traveler market

  What makes you a great fit

  • 2+ years customer service experience preferred
  • A goal-oriented, competitive mentality
  • Ability to efficiently prioritize and handle numerous tasks that vary in both importance and time sensitivity
  • Extremely detail-oriented
  • Excellent verbal and written communication skills
  • Leverage a collaborative approach to create solutions and reach compromises throughout the process
  • Ability to stay motivated in the role and develop novel solutions when presented with challenges
  • You enjoy speaking on the phone and take pride in cultivating relationships with customers built on trust and accountability
  • Fast-study in any software environment (Salesforce experience a plus)
  • Able to work a Monday-Friday or Tuesday-Saturday schedule, depending on business needs

  Location

  We currently are able to hire throughout the U.S. except in the following states: District of Columbia, Hawaii, and Pennsylvania. There are also certain positions that may have hiring impacts in the following states: California, Maryland, New York, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!

  California Applicant Privacy Policy | Evolve

  Compensation

  For this role compensation is based on a base pay plus commission model. Our base pay is $51,000 annually, based on a 40 hour work week ($24.52/hr). This role is eligible to earn an uncapped monthly commission (with on target earnings of $10,000 annually) based on individual performance.

  How we reward Evolvers

  Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.

  Financial

  • Industry competitive pay, including equity in the company for all Evolvers
  • 401(k) with a 4% match that vests immediately

  Family

  • 6 weeks of paid parental leave for birth and non-birth parents
  • Infertility coverage
  • Child care discounts and locator support
  • Pet insurance to cover your furry children

  Well-being

  • Comprehensive health plans that include a 100% employer paid option for the Evolver
  • 100% employer-paid dental and vision for the Evolver
  • 8 free mental health visits

  Unplug and Explore

  • Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
  • Annual Evolve travel credit after 1 year
  • Discounts to stay at Evolve properties

  Learn Every Day

  • World class onboarding programs
  • Learning and development opportunities

  How we work together

  With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self.

  Still curious about who we are and what we do? Read more about our business and our culture at evolve.com.

  EEO

  At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions.

  If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.

• About the company

  Evolve is redefining vacation rental management by offering homeowners better performance, lower fees and unrivaled flexibility.

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