Turnitin
Onboarding Consultant (USA Remote)
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Job Description
- Req#: Ti-BF-25-CX0019
Employer Industry: Education Technology
Why consider this job opportunity:
- Salary up to $124,375/year
- Bonus eligible/commission-based compensation structure
- Generous time off and health and wellness programs that offer choice and flexibility
- Opportunity to work remotely in a supportive and collaborative culture
- Chance to make a meaningful impact on global education and learning outcomes
- Professional development and education reimbursement available
What to Expect (Job Responsibilities):
- Own the onboarding process end-to-end for all assigned customers, including change management, implementation, and training
- Deliver compelling and interactive training sessions to educate customers on product usage
- Solve technical problems and suggest solutions while identifying risks associated with product adoption
- Collect and act on feedback to continually improve training delivery and customer experience
- Develop high-quality training materials that adhere to brand design guidelines
What is Required (Qualifications):
- Bachelor's degree or equivalent professional experience required; a graduate degree is highly valued
- Minimum of 3 years of experience onboarding customers at a SaaS company or in a related field
- Exceptional written and verbal communication skills with strong presentation abilities
- Proven ability to manage multiple priorities and projects effectively
- Tech-savvy with the ability to quickly learn new software and train others
How to Stand Out (Preferred Qualifications):
- Experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded
- A second language is highly valued
- Familiarity with local higher education systems and learning management systems
- Knowledge of onboarding and customer success processes and best practices
- Flexibility to work with global clients across multiple time zones
#EducationTechnology #CustomerSuccess #RemoteWork #CareerOpportunity #TrainingAndDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Turnitin solutions promote academic integrity, streamline grading and feedback, deter plagiarism, and improve student outcomes.
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