• Job Description

  Req#: R-107251

  CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

  Job Details:

  Provide ongoing support and assistance to the Care Coordinators. Primary responsibilities include answering incoming phone calls and triaging phone calls to assist our admissions department

  Responsibilities

  • Obtains patient referral data from referral sources via phone.

  • Answer incoming phone calls pertaining to referrals.

  • Perform clerical duties as requested.

  • Documents initial referral information.

  • Identifies and documents patient team assignment.

  • Notifies intake coordinator of pending referrals.

  • Enters new patient information into computer system as needed.

  • Assists Intake with phone communication as needed.

  • Assures accurate transfer of patient insurance information.

  • Performs in accordance with system-wide competencies/behaviors.

  • Performs other duties as assigned.

  Skills & Abilities

  • Team player

  • Gives high priority to client satisfaction and customer needs. Maintains confidentiality of patient information.

  • Provides customer service to all internal and external customers.

  • Good verbal and written communication skills.

  • Computer literate, with the ability to utilize standard software applications including Windows and MS Office Suite (Outlook, Word, and Excel)

  • Good organizational skills with attention to detail and ability to multitask

  Requirements

  • HS diploma or GED required.

  • Excellent communication, interpersonal and organizational skills required.

  • 1+ year of call center experience.

  • Ability to prioritize and handle multiple tasks.

  • Knowledge of medical terminology required.

  • Proficient computer skills and Microsoft Office Products required.

  CarepathRx offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire .

  CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

• About the company

  CarepathRx is transforming pharmacy care delivery for health systems and hospitals, delivering improved patient outcomes that drive clinical, quality and financial results.

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