• Job Description

  Req#: 2977189
  At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. Amazon has a long record of growth and success in non-US geographies. Since launching its first European websites in 1998, Amazon has grown into a global leader in e-commerce, with customer-facing websites selling physical goods in five European countries, plus Japan, China, India, Canada, Mexico and Brazil. Amazon also manages a substantial cross-border business, serving customers in more than 100 countries every month with exports from our current websites.
  
  Overview Amazon is seeking a talented and driven Onboarding Specialist to join our Seller Success Team. You'll play a crucial role in our mission to be Earth's most customer-centric company by guiding strategic sellers through their registration and verification journey and setting them up for success on our Amazon Stores.
  
  Key job responsibilities
  Key Responsibilities
  • Build and maintain strong partnerships with sellers, guiding them through Amazon's registration and verification processes
  • Set them up for success by ensuring optimal account setup and removing blockers to have them list head selection
  • Deliver comprehensive training to sellers, empowering them to effectively manage product listings after their first sales
  • Collaborate with internal teams to resolve complex verification and compliance challenges efficiently
  • Drive continuous improvement of the onboarding experience by identifying efficiency opportunities, implementing process enhancements, and sharing best practices to optimize seller time-to-launch metrics
  • Maintain clear communication channels with Account Managers and internal stakeholders, providing regular updates on onboarding status and progress
  Basic Qualifications
  • Fluency in English and Swedish (verbal & written)
  • Strong project management skills with proven ability to manage multiple priorities & stakeholders
  • Excellent problem-solving abilities and attention to detail
  • Experience with customer-facing roles in a technical environment
  • Highly organized and results oriented
  
  Preferred Qualifications
  • Master’s degree in Economics, Strategy, or related
  • 1-3 years of professional experience
  • Experience in e-commerce or marketplace operations
  • Knowledge of seller tools and platform integration processes
  • Familiarity with KYC processes and compliance requirements
  • Knowledge on creating product deal pages (listings)
  
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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