• Job Description

  Req#: REQ15596

  Apply now to join FAU on its race to excellence.

  For more information on everything FAU has to offer, please visit www.fau.edu/jobs.

  Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

  Position Summary:

  The Center for Online Learning and Continuing Education at Florida Atlantic University seeks professionals who are committed to supporting the learning needs of students from diverse backgrounds and to engaging communities underrepresented in higher education. Florida Atlantic University is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the diverse internal and external communities that it serves .

  Florida Atlantic University is seeking an Online Programs Admissions Concierge - Boca Raton, FL.

  The primary role of the Online Programs Admissions Concierge is to enroll new students into the university’s online programs. The Concierge will work with students from the point of interest all the way through enrollment, resolving most enrollment questions and problems, only escalating the most complex issues to higher levels

  The Online Programs Admissions Concierge is primarily responsible for inquiry follow-up, managing the admissions process, providing high quality customer service via phone, online, and face-to-face, and liaising with the program directors and other enrollment services when necessary. The role reports to the Associate Executive Director of eLearning at the Center for Online and Continuing Education and will work closely with staff in the Office of Undergraduate Admissions and the Graduate College.

  Summary of Responsibilities:

  • Provides support to the Undergraduate and Graduate Admissions offices with oversight and management of the admissions process for all online programs applicants’ records.

  • Responsible for guiding prospective online students proactively through the admissions process from application through enrollment and towards a successful online learning experience by clearly communicating program requirements, transfer credits, payment options, time commitment, technology requirements, and student support services, to ensure students move through the process without any roadblocks.

  • Responsible for assessing applications, handling documentation, collecting information, entering data in databases and maintaining accurate student academic records.

  • Track and monitor student visits (in person or virtual), communications, and applications for admissions, and prepares reports to track conversion and yield of applicants.

  • Serve as an admissions liaison and coordinate regular communication with the Undergraduate Admissions, the Graduate College, Center for Online and Continuing Education, and academic departments to ensure efficient and compliant processing of online undergraduate and graduate programs applications and related documents.

  • Monitor the timely review of online programs applications received, accurate verification of information in student information systems (Banner, Slate, CAS, etc.), prompt communication with applicants, and assist as needed.

  • Monitor and facilitate the timely and compliant processing of all admission decisions, including posting academic records, test scores, admissions decisions. May need to facilitate changes/updates to the student record prior to matriculation.

  • Participate in recruitment events and promote online undergraduate and graduate programs.

  • Coordinate regular team meetings between Undergraduate Admissions, Graduate College, and the Center for Online and Continuing Education with the goal of promoting and maintaining efficiency in the online programs’ application process.

  • Troubleshoot admission issues to facilitate an orderly and timely admissions process for online programs.

  • Other job-related duties as assigned.

  FAU Benefits and Perks
  If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

  • Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

  • State retirement options including tax-deferred annuities and Roth 403(b) plans.

  • State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

  • Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php

  • Sick Leave Pool Program.

  • Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion)!!

  • Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/files/COMMUNITY_ENGAGEMENT_VOLUNTEER_LEAVE4-2015.pdf

  • Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

  For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

  Minimum Qualifications:

  Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor’s degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
  
  Intermediate to advanced skills in Microsoft Office Suite, Internet applications, CRM and database management software required.
  
  Preferred Qualifications:
  A degree in Communications, Marketing, or related field.
  
  Previous experience in a higher-education as admissions representative, student advisor or other similar related experience.
  
  Background working in a customer service, retail, or recruitment environment.
  
  Knowledge of Banner or Slate.
  
  Ability to train and learn to utilize a series of digital tools required to execute the work. PC based office.
  
  Ability to communicate clearly and effectively with students, comfortable communicating via Zoom or Microsoft Teams, on the phone, via email, or in person. Well developed listening skills, great follow up skills.

  Salary:

  $50,000 - $55,000 per year.

  College or Department:

  Online and Osher Lifelong Learning

  Location:

  Boca Raton

  Work Days and Hours:

  Monday - Friday, 8 a.m. - 5 p.m. Occasionally work evenings and weekends.
  
  May require some recruitment-related local travel.
  
  This position reports to the FAU Boca Raton campus with some travel Davie and Jupiter offices.

  Application Deadline:

  2023-09-03

  Special Instructions to Applicant:

  This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.
  
  Individuals with disabilities requiring accommodation, please call 561-297-3057. 711
  
  Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
  
  Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date.
  
  A resume and a cover letter are required for this position. Make sure to attach these required documents in the Attachments section of the application. Any missing required documents will result in disqualification.

• About the company

  Florida Atlantic University is a public university with its main campus in Boca Raton, Florida and satellite campuses in Dania Beach, Davie, Fort Lauderdale, Jupiter, and Fort Pierce.

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