GN Group

Online Specialist

Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R21267

      Do you want to optimize our online customer experience, services, and brand awareness for our world-wide recognized brands in a dynamic, global and hybrid work environment? Then you might be our new colleague.

      As our new Online Specialist, you contribute to our purpose of Bringing People Closer. You help to maintain and further develop the Jabra and BlueParrott support sites. You will - for example - take part in the page creation for support content when our great products are being launched, while maintaining and further developing webpage content and affiliated tools on the support sites, alongside having a focus on SEO improvements.

      The team you will be part of

      At our global HQ, located in Ballerup, Denmark, you join our Knowledge & Learning team within the Global Customer Experience (GCX) function, currently consisting of 10 people occupied with creating content for our customers through our online communities and our user facing documentation, plus providing product and tech training for the global support team.

      Our culture is upbeat and positive. We greet every day with energy and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders are supportive, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization.

      “Our content is read by millions of users from all over the world. We are very proud of our customer-centric approach and how we play an essential role in bridging knowledge between our internal experts and all the needs in the market.”

      Ensuring Work Life Balance among my team members is important. I believe in our policy of “working from anywhere” and that my colleagues need the flexibility and workload that enables them to succeed in and outside of the job.”

      - Claus Holmbeck-Madsen, Global Head of Knowledge & Learning, who you report directly to.

      Your contribution is appreciated, and you will:

      • Help to maintain the Jabra and BlueParrott support sites and ensuring optimal performance on a mobile device and computer desktop interface/platforms.

      • Take part in the creation and release of new support content elements and affiliated tools on the support sites.

      • Participate in, whenever needed, troubleshooting, solving, and responding to content and workflow feedback and escalations from across the GN organization.

      • Help to create 'User Stories', which describe the complete set of requested changes, to enable the dedicated GCX Digital Experience IT development team to do the back- or front-end development.

      • Be part of the dedicated Knowledge & Learning Online Team, to further develop the support site in general, to meet changing business needs.

      • Have a dedicated focus to work with and help driving changes to improve SEO.

      • Help to set up website tracking mechanisms to improve the customer journey.

      To succeed in the role, we imagine that you

      • Have an educational background within multimedia design, web development, computer science, or other relevant fields of studies.

      • Are an experienced user within HTML, Java Script, CSS, React.js and front-end languages and programming.

      • Are an experienced user with operational knowledge within CMS, for example Sitecore or other systems.

      • Preferably have experience with Microsoft Azure, Figma, Google Analytics, webforms and PIM tools.

      • Have a natural and profound interest in the online customer journey and user experience.

      • Possess well-developed project-, and stakeholder management abilities.

      • Excellent communication skills in English with the ability to convey technical concepts to non-technical stakeholders.

      At a personal level, you are enthusiastic, thorough, and inclusive in your behavior and ways of working. You are result-oriented, proactive and a team-player capable of adjusting to a changing environment.

      We encourage you to apply

      Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.

      We are dedicated to an inclusive recruitment process and all applicants will receive equal consideration for employment.

      Join us in bringing people closer
      GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

      How to apply?

      To apply, use the ‘APPLY’ link no later than 31st of May 2024. Applications are assessed on a continuous basis, so don’t wait to send yours.

      Quick apply You are welcome to use our Quick Apply function, where you only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

      We encourage you to submit your CV without a photo to ensure an equal and fair application process.

      If you would like to know more about the position, please contact:

      Global Head of Knowledge & Learning, Claus Holmbeck-Madsen on: +45 30351552 between 8-9 Mondays & Thursdays.

      We hope you will join us on this journey and look forward to receiving your application.



  • About the company

      GN Store Nord A/S is a Danish manufacturer of hearing aids and headsets (Jabra).