• Job Description

  Req#: 4115

  About Diversified:

  Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

  What to Expect:

  At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

  As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

  IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

  What part will you play?
  
  The ADOPT Onsite Audio-Visual Service Technician will work at one of our premier social media clients, a global industry leader. Located in lower Manhattan. This is a fantastic opportunity for you to “own” your role. Working with a small team you will be the AV subject matter expert onsite, assisting the client staff in supporting all AV, with System Checks, Preventative Maintenance, Meeting Support, both in-person and virtual along with occasional event support. Assist marketing team in Webinars. Technology desired is Zooms/Teams/Webex, QSYS, and Crestron/Cisco devices. Maintenance of displays. Experience with a ticketing system (Service Now) would be advantageous. You will be supported by our local Service Team and Field Staff when required. Your input on the current state of the AV, potential technical upgrades and working with our project teams will be vital. You will engage with C-level client executives and work closely with IT Managers. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction. This is a full-time role working for Diversified.

  What will you be doing?

  • Function as AV support technician engaging client technical team.
  • Exercise successful collaboration with Diversified team members and departments.
  • Perform supporting assists for end-user meetings/conferences/events.
  • Perform routine preventive maintenance of technical systems, ensuring a ready to use state.
  • Perform resolution of any system/equipment repair faults discovered within systems.
  • Interface/liaison with others in efforts related to equipment faults and repair needs.
  • Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs).
  • Develop and manage/maintain an inventory tracking/recording mechanism.
  • Track/update repair needs, work duties and events within ticketing systems.
  • Produce summary and detailed reports.
  • Continue to progress elevated technical skills related to technical systems characteristics.
  • Create proper reporting materials to help express the value of the role to the client.
  • Create an atmosphere of pleasure and confidence with the Diversified client experience.

  Physical Working Environment:

  Normally provided a working area within an office/business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client’s building(s) and campus grounds. The daily working conditions may have various demands/situational relationships.

  Examples of the demands/situational relationships you may encounter:

  • Equipment access needs may be located within difficult areas (under conference/meeting room tables, within equipment closets/rooms, behind large displays/walls, within ceiling areas, cramped within small spaces such as kiosks, etc.)
  • There may be needs to safely lift/handle equipment weighing up to 50 pounds.
  • There are normally demands for walking great distances on a regular/daily basis.
  • There may be needs to work on/at the top area of ladders, electric lifts, or atop scaffolding.
  • There may be an occasional need to work with hand tools, and/or electric power tooling.

  
  What do we require from you?

  • A high school diploma (or equivalent) is a minimum requirement for this position.
  • Experience with audio-visual related systems (1-3 years of AV support preferred).

  
  Preferences will be given to those applicants possessing any of the following characteristics:

  • Client relations related training/certifications
  • AVIXA CTS related certifications
  • Biamp related certifications
  • Crestron related certifications
  • Networking/IT related certifications

  Required/Desired Knowledge, Experience and Skills:

  • Superior client relationship management is a requirement for this position.

  
  Preference will be given to those applicants possessing any of the following characteristics:

  • Experience with audio-visual related systems (1-3 years of AV support preferred).
  • Experience trouble shooting video walls, control systems, and DSP
  • Experience with video conferencing, unified communications, and collaboration platforms.
  • Experience in a field related to providing face-to-face client technical systems support.
  • Experience in a field related to providing technical systems support.
  • Experience with supporting internal and external client relationships.

  What We Offer:

  Along with competitive compensation, you will be eligible for the following benefits:

  • Multiple medical plan options to suit your family’s needs
  • Dental (including orthodontic coverage) and vision plans
  • Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401k with Employer Match
  • Paid Time Off and Paid Holidays
  • Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  • Commuter Benefits
  • And much more

  To learn more about becoming part of the Diversified team, visit us at our career site or email us at careers@onediversified.com.

  Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

  If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.

  Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

• About the company

  Diversified is a leading technology integrator delivering innovative digital media, collaboration, broadcast, electronic security, and OTT solutions.

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