Job Description

Infosys is seeking an Onsite Desk Side Support Engineer. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:

• Candidate must be located within commuting distance of Orlando, FL, or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 months of Information Technology experience.
• At least 6 months of experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Microsoft Client OS (Win7,8,10,11), Active Directory & it's services, DHCP, DNS.
• Print and File share services, Hardware Break-fix.
• Smart Hand Support in Network & Server devices (Basic), Patch Management, Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• All applicants authorized to work in the United States are encouraged to apply.

• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Good Communication and Analytical skills.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

USA

State / Region / Province

Florida

Work Location

Orlando, FL

Interest Group

Infosys Limited

Domain

Infrastructure

Skillset

Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices) Administration, Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support

Company

ITL USA

Role Designation

833ASSSEUS Senior Systems Engineer