Tata Consultancy Services
Onsite Field Support Engineer
This job is now closed
Job Description
- Req#: 316411
- Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
- Troubleshoots and resolves PC incidents and/or VIP requests
- Assists with Site Security Officer (SSO) on IT security issues and virus elimination.
- Resolves and closes incidents/service requests as per the procedures & allocated timelines.
- Complies with Quality Health Safety Environment (QHSE) and IT policies.
- Conducts hardware and software maintenance and support.
- Centralized hardware and Spare part stocking and local site inventory management and asset management
- Special events coverage, meeting room & VCON & voice devices support
- Providing trainings / demo’s when needed to end users
- Mobility - Operational support for company owned mobile phones / tablet devices and BYOD
- Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
- Coordinate with regional/global support groups for end-to-end request resolution and escalation.
About TCS:
A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #Onetcs.
Please find the job description below.
Job Title: Onsite Field Support EngineerLocation: Kuala Lumpur, Malaysia
Expectations from the Role
Desired Competencies (Technical/Behavioral Competency)
Must-Have
• Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
• Good knowledge of Win 10, Win 11 & MS Office
• Understanding of active directory, networking
• Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
Good-to-Have
• Knowledge of Mac OS is preferred
Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
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