• Job Description

  Req#: 96337

  You can create a unique and lasting impact on our people.

  Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

  In this role, you'll:

  Working as part of NSW Trains’ Network Resilience and Operational Readiness team this service assurance-focused role will see you monitor the performance and undertake the delivery of contracted services, and report issues arising from audits, customer insights and KPIs.

  The role provides product, process and service assurance to NSW Trains operational support areas. There is a strong focus on undertaking audits and reporting on levels of service or process and recommending corrective action.

  This is a permanent role.

  *Please note this role will require working 2 shifts (0600hrs to 1430hrs and 0930hrs to 1800hrs, including occassional weekend trackwork as required.

  For more information on this position and business unit, view the role description and information pack.

  About you

  We are looking for a pro-active and hands on Operational Provisioning Officer who has proven ability in the use of database and computing systems/skills including use of advanced excel spreadsheets, graphing and word processing.

  You will have extensive experience with Microsoft word and excel to complete data reviews, conducting audits and reports.

  You will also have strong interpersonal skills with the ability to build positive relationships with onboard train crew.

  You will be required to provide operational support to provisioning functions such as, but not limited to, catering and cleaning.

  You will be joining a passionate, forward-thinking team. If this sounds like a team you would like to be a part of, we want to hear from you.

  Who we are

  Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

  At NSW TrainLink, we help connect passengers all over NSW and beyond. Our regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

  Our services support thriving regional communities and economies by helping people access the things that are important to them, and by bringing visitors to our stunning regions.

  Join us

  Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

  We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

  This is an in-person, on-site role.

  What are you waiting for…? Connect with us. Apply now!

  Applications close: 11:59 pm Wednesday 2nd October 2024.

  For more information about this role, please contact YVONNE.HUGHES@TRANSPORT.NSW.GOV.AU.

  People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

  Need some help with your application? Take a look at our application tips video series.

  #LI-Onsite

  #tccsj"

• About the company

  Transport for NSW, sometimes abbreviated to TfNSW, and pronounced as Transport for New South Wales, is an agency of the New South Wales Government established on 1 November 2011, and is the leading transport and roads agency in New South Wales, Australia.

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