Employer Industry: Telecommunications Company

Why Consider this Job Opportunity:
- Competitive salary up to $80,000
- Performance-based bonuses
- Comprehensive benefits package including medical, dental, and vision insurance
- Opportunities for career growth and advancement within the organization
- Flexible remote work options available
- Cutting-edge technology and tools for efficient work

What to Expect (Job Responsibilities):
- Provide technical support and troubleshooting assistance to customers via phone, email, and chat
- Diagnose and resolve network connectivity issues
- Assist customers with setting up and configuring their communication systems
- Document customer interactions and resolutions in the CRM system
- Collaborate with cross-functional teams to escalate and resolve complex technical issues

What is Required (Qualifications):
- High school diploma or equivalent
- 2+ years of experience in a customer service or technical support role
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Proficiency in computer systems and software applications

How to Stand Out (Preferred Qualifications):
- Previous experience in the telecommunications industry
- Familiarity with VoIP technology and protocols
- Certifications in networking or telecommunications

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