About the role

The Analyst is responsible for ensuring the delivery of Daily targets and customer service in ANZ India, via robust learning and development frameworks. Key responsibilities include - managing workflows, associated reporting and quality checks. Ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level agreements and established policies.

What will your day look like

• Ensure that both the bank and its clients are protected from errors that may result in a financial loss or reputation loss to both parties.
• Follow up where necessary to meet customer needs
• Provide any written concerns from customers to TL/Manager together with proposed solutions.
• Ensure internal service level agreements are met through meeting individual set targets
• Ensure all functions performed meet banking and compliance guidelines
• High quality of work and taking ownership to resolve any customer queries and complaints efficiently and effectively.
• Conducts checks before processing, ensuring all documents details are accurate, verifies transactions.
• Identify and recommend initiatives to improve the performance of the functional processed to management.
• Develop tools and techniques as a part of continuous improvements
• Communicate well with peers/ stakeholders to ensure customer expectations have been met and exceeded.
• Strong ability to guide employees towards goal achievement
• Identifying any potential gaps and suggest appropriate action to Line Manager.
• Develop and implement appropriate procedures, processes and cross training.
• Back-up for the Production lead to manage his/her responsibilities.
• Ensure all services delivered comply with ANZ Group governance requirements, policies, processes and standards and with legal and regulatory requirements.
• Resolve issues or escalate them as required.

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work.

• Excellent oral and written communication skills

• Enjoys working in a collaborative team environment

• Ability to multi-task, highly adaptable to change and ambiguity

• Proactive, shows initiative and keen to try new things

So, why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

Job Posting End Date

09/05/2024 , 11.59pm, (Melbourne Australia)