• Job Description

  Req#: 24029308

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Line of Business Specific Job Description

  This is a key operational role within the Cash Management function of Transportation Services and has a direct impact on the success of ensuring cash is available for customers at Financial Centers (FC) and ATMs. The Secondary Operations Analyst position is responsible for:

  • Reviewing and reconciling cash forecasts for assigned FC and ATMs.
  • Working with the forecasting team to insure forecast integrity in meeting cash demands, making any necessary adjustments.
  • Monitoring FC and ATM cash levels, requesting emergency cash services as needed in order to avoid a cash out situation and customer impact.
  • Coaching FC Management teams to manage cash levels appropriately and consistently
  • Ensures ATM service schedule adherence by FC personnel and Armored Suppliers
  • Manages Armored Suppliers to meet contractual SLAs
  • Managing incoming call requests from FC and Armored Suppliers to support cash needs and inquiries.

  Success in this position requires outstanding communication and partnering skills and the ability to work both independently and as part of team.

  Job Description:
  This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

  Responsibilities:

  • Assists with coordination of implementation for products, services, and operational solutions
  • Supports the design, documentation, implementation, and monitoring of new products and services
  • Provides guidance regarding procedural, technical, and operational changes
  • Expands business products knowledge within operations environment
  • Builds network by developing relationships with partners and teammates
  • Inspects data to identify issues and trends
  • Collects and interprets data to validate operational processes

  Required Qualifications:

  • Proven ability to work as part of a team environment and as an individual contributor
  • Proven ability to adapt quickly to new demands and challenges
  • Proven ability to handle multiple tasks simultaneously
  • Proven ability to effectively lead while constantly raising the bar for quality and productivity.

  Skills:

  • Attention to Detail
  • Customer and Client Focus
  • Monitoring, Surveillance, and Testing
  • Process Performance Management
  • Research
  • Adaptability
  • Business Analytics
  • Critical Thinking
  • Reporting
  • Written Communications
  • Data Management
  • Policies, Procedures, and Guidelines Management
  • Process Design
  • Process Effectiveness
  • Strategic Thinking

  *Please note this role requires work on Holidays*

  Schedule is Monday/Tuesday/Wednesday/Thursday 11:30am - 8:00 pm and Saturdays 6:30am - 3:00pm

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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