• Job Description

  Req#: JR-0000044051

  Operations Analyst | Barclays | Geneva | 6m FTC
  
  We are looking for a motivated and detail-oriented Operations Analyst to join our Operations team. In this dynamic role, you’ll play a key part in supporting the full lifecycle of change requests, acting as a bridge between subject matter experts, development teams, and stakeholders. If you enjoy bringing clarity to complex processes and thrive in a collaborative, agile environment, this role could be a perfect fit.
  
  You’ll help gather and formalize business needs, manage change tickets, and coordinate with developers to ensure solutions meet expectations. From early concept discussions to post-go-live support, you’ll ensure that operations run smoothly and that all changes are implemented effectively and in line with risk and regulatory standards. Your contributions will support the Geneva Operations leadership team in delivering high-quality service and driving continuous improvement.
  
  As part of this role, you’ll demonstrate personal leadership, build strong relationships with stakeholders, and contribute to effective risk and project management practices. You’ll also play a key role in keeping our documentation up-to-date and reflective of the latest enhancements.

  Essential Skills:

  • Avaloq Banking System.
  • Excellent communication (in French and English).
  • Strong organizational mindset and attention to detail.
  • Good understanding of banking process.

  
  Desirable Skills:

  • Excel (advanced level).
  • Experience with Jira and Agile methodologies appreciated.
  • Familiar with Microsoft 365 suite.
  • Notions of Power Apps or Power Platform are a strong plus.

  This role is based in Geneva.
  
  You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

  Purpose of the role

  To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution.

  Accountabilities

  • Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
  • Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
  • Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
  • Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
  • Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
  • Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
  • Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

  Analyst Expectations

  • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
  • Requires in-depth technical knowledge and experience in their assigned area of expertise
  • Thorough understanding of the underlying principles and concepts within the area of expertise
  • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
  • Will have an impact on the work of related teams within the area.
  • Partner with other functions and business areas.
  • Takes responsibility for end results of a team’s operational processing and activities.
  • Escalate breaches of policies / procedure appropriately.
  • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
  • Advise and influence decision making within own area of expertise.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
  • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Make evaluative judgements based on the analysis of factual information, paying attention to detail.
  • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
  • Guide and persuade team members and communicate complex / sensitive information.
  • Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

  All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

• About the company

  From current accounts, mortgages and insurance, to loans, credit cards and saving accounts – see how we can help you. Let’s go forward

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