• Job Description

  Req#: 812172

  Requisition No: 812172

  Agency: Children and Families

  Working Title: OPERATIONS ANALYST I OPS - 60932236

  Position Number: 60932236

  Salary: 32,760.00, minimum in accordance with DCF salary policy

  Posting Closing Date: 09/22/2023

  Open Competitive Opportunity

  Operations Analyst I - OPS

  Department of Children and Families

  This position is located at the DCF Headquarters in Tallahassee.

  The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, child care providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

  Within DCF, the Economic Self-Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

  Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

  TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

  *The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

  Applicants must meet the minimum requirements to be hired for this position.

  MINIMUM QUALIFICATIONS:

  • Two years of administrative or clerical work experience, OR college education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.
  • Proficiency or certification in Microsoft Office Suite (Word and Excel)

  POSITION DESCRIPTION:

  This position is an Other Personal Services (OPS) position. For more information on this classification, please see the Dept. of Management Services website, or the DCF Human Resources policy for OPS employment.

  This position is with the Office of Public Benefits Integrity Program

  This is a full-time position, and the incumbent will work no more than 40 hours per week.

  The primary responsibility of this position is to assists with various special projects as needed in support of OPBI. Strong customer service skills with a working knowledge of the ESS program are ideal to be successful in this position.

  Duties include assisting in fraud investigations and provides support in the recovery of funds lost due to waste, fraud, or abuse.

  Incumbent is qualified to have specified personal information exempt from public record inspection per Florida Statute.

  Incumbent is a member of the DCF DSNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours a day.

  DUTIES AND RESPONSIBILITIES:

  • Complete monthly mail merge of pending letters and cover sheets
  • Manage and track external email correspondence
  • Manage and track faxes
  • Complete large qualities of screen prints for case
  • Conduct interviews or assist with case completion
  • Manage and track notices
  • Manage all monthly tracking reports
  • Receive and track incoming calls
  • Good organizational skills, attention to detail and an ability to work independently with minimum supervision is required.
  • A good attendance record is essential for any individual in this position as the work involved occurs daily and is time critical.

  KNOWLEDEGE, SKILLS AND ABILITIES:

  • Knowledge of the public assistance program objectives and policies is preferred but not necessary.
  • Ability to conduct fact-finding research necessary to detect and evaluate potential fraudulent situations.
  • Analyze and interpret written, numerical, and verbal data from various sources.
  • Be detail oriented and enter data accurately into a computerized system.
  • Navigate through computer screens and compare and review basic computer documents and other forms.
  • Be proficient in the use of a computer including exceptional typing skills.
  • Prioritize and meet deadlines; establish and maintain effective working relationships; communicate effectively
  • Ability to apply ethical business practices.
  • Skilled in operating computers and related software packages.

  TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION/ CANDIDATE PROFILE AND RESUME.

  **It is unacceptable to use the statement “See Resume” in place of entering work history information. **

  Candidate Profile (application) must be completed in its entirety.

  • Include supervisor names and phone numbers for all periods of employment.
  • Account for and explain any gaps in employment so that the hiring process is not delayed.
  • Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
  • It is unacceptable to use the statement “See Resume” in place of entering work history.

  DCF EMPLOYMENT DISCLOSURES

  The Department of Children and Families is a tobacco-free environment.

  US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

  SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .

  RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

  BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

  BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

  If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

  The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

  Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

  The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

• About the company

  Florida (/ˈflɒrɪdə/, Spanish pronunciation: ) is a state located in the southeastern region of the United States.

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