Broward Center for the Performing Arts
Operations and Event Services Manager
This job is now closed
Job Description
- Req#: OPERA001245
- Assist the Director of Operations and Event Services in evaluating systems, procedures, contracts, and fee structures as it relates to event management
- Assist in the updating and maintenance of the BCPA and PKR Event Calendars to reflect the most current information and to actively avoid conflict.
- Establish positive relationships with PACA’s renters to maximize satisfaction to the users and audiences focusing on maximum return (financial and mission) to PACA.
- As assigned by the Director of Operations and Event Services, oversee the coordination and implementation of all details of PCPA and PKR renter’s contracts, scheduling, contracting, ticket requirements and management, show estimates and budgeting, and event planning in order to create a positive experience for the renter and the PACA staff.
- Manage the promotion of effective processes for event communications throughout PACA in order to ensure accurate information is disseminated and understood by relevant departments and individuals.
- Respond promptly to rental inquiries and internal scheduling requests for purpose of discovery, sales and date availability.
- Maintain accurate and detailed records of all date communications with renters and internal scheduling requests.
- Manage distribution of event related information to other departments including calendar listing status, event requirements, and other information required for the efficient and successful production of events.
- Prepare and process facility use contracts and related documents for review and approval by the Director of Operations and Event Services and the Vice President of Operations.
- Encourage an atmosphere of service throughout the organization and assure that Operations and Event Services provide a high quality of service.
- Maintain positive working relationships with all internal and external customers.
- Manage and coordinate hospitality, show catering, travel and hotel rooms for the Parker PACA presented programming.
- Collaborate with Senior Operations and Event Services Manager, internal departments, and external clients in order to evaluate develop and implement strategies to improve event management.
- Manage support needs for events to ensure the proper and effective execution of the event requirements to meet the satisfaction of the renter/client to include VIP meet-n-greet experiences and special event engagements.
- Assist and collaborate with the Senior Operations and Event Manager with the Education Department logistics of Education activity, including but not limited to parking, room availability and general operational flow.
- Promote the Arts Access program to organizations to encourage long term relationships within the community and arts organizations.
- Oversee the Arts Access program by working with internal teams for review of applications and communications with client on status of application
- Liaison for approved Arts Access clients
- Complete additional responsibilities as assigned
- Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
- Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
- Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
- KNOWLEDGE AND ABILITIES
- Ability to maintain a physical presence at designated work location, maintain regular attendance and punctuality and work a flexible schedule including nights, weekends, and holidays is required.
- Able to communicate effectively in English, both in writing and verbally.
- Skilled in Windows based programs, including Word, Outlook, Excel, and PowerPoint.
- Able to work independently in a fast-paced environment.
- Able to effectively and efficiently multitask, set priorities, shift priorities, and adapt to changes in situations.
- Able to exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with members of the public in a variety of situations.
- Able to provide quality customer service in a variety of situations to both internal and external customers.
- Able to manage and implement numerous complicated events at concurrently.
- Able to create and manipulate spreadsheets.
- Knowledge of content and implementation of contracts.
- n/a
- BA/BS or Higher: Theater Concentration/or any equivalent combination of training and experience.
POSITION SUMMARY
The Operations and Event Services Manager supports the Director of Event Services in maximizing the utilization of the Broward Center for the Performing Arts (BCPA), the Parker Playhouse (PKR). And Performing Arts Center Authority (PACA) managed venues to facilitate successful event execution and create a positive experience for partners, users, attendees, and the PACA Operations and Event Services staff.
ESSENTIAL FUNCTIONS
CORE COMPETENCIES
SUPERVISORY RESPONSIBILITIES
DESIRED EDUCATION AND EXPERIENCE
About the company
The Broward Center for the Performing Arts is the destination of choice in South Florida for spectacular entertainment. Ranking among the top ten most-visited theaters in the world, the Center presents more than 700 performances each year to more ...
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