Create a culture of diversity, equity, and inclusion. Help people realize their full potential. Become a social impact leader.

ABOUT DALBERG

We are a global group working to build a more inclusive and sustainable world where all people, everywhere, can reach their fullest potential. We partner with and serve communities, governments, and companies throughout the world, providing an innovative mix of advisory, investment, research, analytics, and design services. Today’s complex global problems require new solutions. Comprised of Dalberg Advisors, Dalberg Data Insights, Dalberg Design, Dalberg Media and Dalberg Research; our businesses approach problems differently and work together to create impact at scale. We are from everywhere, at home anywhere - an African and American company as much as an Asian, Middle Eastern, and European one.

Dalberg is a place where a diverse mix of talented individuals are able to bring their authentic selves to work – whether it’s how you identify, where you come from, the languages you speak, the person you love, or the way you worship. Dalberg is a home where people feel safe, understood, nurtured and encouraged to grow.

Dalberg places diversity, equity and inclusion principles at the heart of our organization and the work we do alongside our clients, partners, and communities.

ABOUT YOU

You are a compassionate professional who has a strong attention for detail and consistently delivers high-quality work while nurturing a positive and entrepreneurial office environment. You will act as a crucial team member to the Americas Operations providing support to the People team and improving organizational processes. As an integral part of a dynamic office, you can calmly juggle multiple tasks that will range in intensity and priority and exercise excellent judgment and problem-solving skills. You also have a passion for social impact issues and value a fast-paced work environment with ample opportunities to learn and grow professionally.

Typical Qualifications for an Operations Associate:

• Strong attention to detail and commitment to high-quality work
• Superior organizational and time management skills; ability to work under pressure and adhere to deadlines
• Professionalism and experience working effectively with staff, clients and senior management, with a proactive, responsive and collaborative work style
• Demonstrated ability to work as part of a team and perform well in a growing and entrepreneurial firm
• Proficient in learning new programs - experience in ERP or other systems a plus
• Excellent verbal and written communication skills; friendly and professional demeanor
• Bachelor’s degree

For this role, fluency in English is required and fluency in Spanish is an advantage given our growing team in Latin America.

WHAT YOU WILL DO

The Operations Associate is a critical member of the Dalberg Americas Operations team providing support to the Americas People team assisting with organizational systems, processes, and tasks related to Human Resources, Project Staffing, Recruitment, and Onboarding, as well as supporting staff across our growing Americas offices – Bogota, New York, Mexico City, San Francisco, Seattle, and Washington DC.

Responsibilities:

• Operations Systems and IT Support
  • Assist the Senior Operations Associate with system compliance and close out items for finance and HR, including but not limited to the following: approval of consulting staff timesheets, managing PTO requests and other leave requests in the system, troubleshooting ERP issues with staff, communicating leaves and other system updates to our Global Shared Services (GSS) Team, creating timesheet compliance reporting for our Finance Manager and People Manager, and managing semi-annual PTO accruals and end of year carry forward PTO accruals to our GSS team
  • Create and distribute an operations quarterly checklist each quarter to maintain system hygiene
• Staffing & Performance Reviews
  • Support the Senior Operations Associate with staffing business development initiatives on an ad hoc basis
  • Support the People Operations Manager with the Semi-Annual Review (SAR) process by providing system support, including following up with advisors to make sure all reviews are entered on time, troubleshooting system issues as they relate to publishing reviews, and other SAR support, as needed
• Employee Onboarding & Offboarding
  • Supporting HR Manager with systems onboarding (Zenefits, Deltek, BenefitEd, E-Verify, etc.)
  • Lead employee onboarding, including communications, scheduling, and relevant trainings (i.e., global and regional onboarding modules and other trainings), buddy pairings, etc.
  • Maintaining accurate and up to date employee files across all internal systems
• Compliance & Communications
  • Draft and file key employee documents (term sheets, verification of employment, visa letters, etc.)
  • Compile and distribute the Americas Regional Newsletter monthly to enhance our regional communications

WHAT WE OFFER

• A highly collaborative, flat, and entrepreneurial organization that provides the platform to make an impact on day one
• A uniquely talented, highly diverse, passionate, and fun team with a culture supportive of employee work/life balance
• A deep commitment to diversity, equity, inclusion and anti-racism in our culture, beliefs, systems, and processes
• Ability to influence best practices regionally and globally, working with colleagues located around the world
• Competitive benefits and career development opportunities

JOIN OUR TEAM

Our current opportunity is in New York, San Francisco, Seattle and Washington DC.

Your application should be submitted via our Career Centre and should include a resume and cover letter. Candidate applications will be considered on a rolling basis.

Salary: The base salary range for this position is $60,000 – $65,000. Our salary structure is designed to be in line with that of non-profit and social impact organizations, reflecting our dedication to social impact work. This is distinct from management consultancies, which predominantly cater to commercial clients.

Benefits: Additionally, our comprehensive benefits package encompasses medical, dental, and vision coverage, mental health support benefits, parental leave, disability leave, 401k match, US student loan repayment assistance, and 20 days of vacation.

Dalberg Americas currently maintains a policy requiring employees to be fully vaccinated against COVID-19, and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons.

You are expected to work near one of our offices and work 2-3 days/week in the office.

Employment in Dalberg's US offices is contingent on the candidate having the requisite authorization to live and work permanently in the US.

Dalberg is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Owing to the large number of applications we receive; unfortunately, only successful candidates will be contacted.