• Job Description

  Req#: OPERA013251

  ✈︎Passionate about aviation. ✈︎Good at problem solving. ✈︎Excel at building relationships ✈︎Enjoy traveling for work
  These are the qualities Air Wisconsin Airlines is searching for an Operations Coordinator in Chicago, Ill. We are looking for someone with excellent communication skills who wants to help foster our relationship with our partner airline. At Air Wisconsin, we’re passionate about aviation and growth. We have over 58 years proven experience and we want someone as excited to work for a commercial airline as we are!

  Operating as a regional airline in the United States, Air Wisconsin Airlines performs flying services for American Airlines as American Eagle throughout the Midwest and East Coast, operating CRJ-200 regional jets. Our exceptional team is dedicated to making our travelers' experiences safe and pleasant.

  The Operations Coordinator is responsible for the monitoring and continuous improvement of the day-to-day operation of the airline, as well as achieving all performance goals of Air Wisconsin. The Operations Coordinator serves as the primary liaison with our partner carrier within the Chicago O’Hare (ORD) Operations Center.

  Job Functions:

  • Represents Air Wisconsin and advocates for a safe and reliable operation.
  • Identifies hurdles to safety and top operational performance involving gate assignments, aircraft towing, Airport Operations Area (AOA) issues, and crew movement.
  • Serves as the centralized point of contact for Chicago (ORD) operational departments (Flight, Inflight) and communicates back to the System Operations Control (SOC) in Appleton (ATW).
  • Partners with mainline and other regional carriers to pre-plan strategies for irregular operations and service recovery, while ensuring Operational Control is maintained within the SOC.
  • Establishes and maintains direct relationships with appropriate personnel at ORD and advocates for the airline’s business interests accordingly.
  • Arbitrates and audits flight delay code challenges for all departments based on root cause analysis.
  • Ensures direction provided from the ramp tower meets airline safety, operational, and policy standards.
  • Represents the Company at airport meetings, operational conference calls, daily briefings, and other airport projects.

  Required Competencies:

  • A high level of initiative and engagement in developing and coordinating implementation of operational performance improvement plans.
  • Ability to understand complex issues with multiple variables and identify solutions for improvements.
  • Technical skills in the MS Office suite.
  • Ability to communicate fluently in English.

  Education & Experience:

  Required:

  • Associates degree or equivalent related work experience
  • 2 years’ experience leading process improvements in an operational environment
  • Strong understanding of airport station operations
  • Advanced communication skills, both verbal and written
  • Excellent customer service skills.
  • Ability to travel 25% of the time.

  Preferred:

  • Problem Solving
  • Analytical Ability
  • Interpersonal Skills
  • Communication Skills

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Air Wisconsin Airlines is a regional airline based at Appleton International Airport in the town of Greenville, Wisconsin, United States, near Appleton.

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