C.H. Robinson is seeking a highly motivated and detail-oriented individual to join our dynamic team as an Operations Coordinator at our Oud-Beijerland office. As a global leader in logistics and supply chain solutions, we are dedicated to delivering innovative and efficient services to our clients. The successful candidate will play a crucial role in supporting our operations by coordinating and optimizing transportation and logistics processes. If you are a proactive and organized professional join us, and be part of a collaborative and growth-oriented work environment where your skills and dedication will make a meaningful impact.

RESPONSIBILITIES

• With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing

• Monitor task boards and assigned email accounts to respond to customer and carrier request s

• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training

• Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary

• Validate and ensure the accuracy of load data in systems according to CHR and customer standards

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required :

• High school diploma

• Previous customer service experience

• Fluency in English

• Demonstrated communication, prioritization, and time management skills

Prefer r ed:

• Bachelor’s degree from an accredited college or university

• Basic Proficiency in Microsoft Office Suite of programs

• Previous customer service experience in a call center or similar environment

• Prior work experience that required attention to detail and accuracy

• Values a diverse and inclusive work environment

What do we offer?

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

• A fun, positive and open environment which encourages thinking outside the box

• Use and develop your language skills in our international work environment.

• Compensation includes a monthly salary and bonus based on personal, team performance and business growth

• Benefits package which includes: well-being program, ESPP, unlimited access to training platform Percipio and GoFluent