• Job Description

  Req#: REQ297055

  JLL supports the Whole You, personally and professionally.

  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

  We are looking for an Operations Director for newly account across Europe for an Internationally focused UK organisation.

  About JLL

  We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

  If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

  Role Purpose

  The role is responsible for delivery of operational services on the account, with four direct reports. The Operations Director drives the account by managing all operational functions in region through a number of regional managers. The Ops Director will also work closely with the head of Engineering, ESS, EHS, Workplace Experience, Sourcing, Finance, Technology & BI, HR, and Transformation being the key enabler for successful delivery at sites as well as continuous improvement in efficiency and quality.

  This role is the key number two role on the regional account working in close partnership with the Regional Account Director.

  The Operations Director is integral to supporting the Regional Director to drive and deliver a high level of client satisfaction, establishing and managing their team, delivering key initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent E2E delivery to meet contractual obligations, achieving the desired outcomes and objectives of the account.

  What this job involves

  • Provide effective contract governance to ensure that all sites deliver to the objectives and performance measures of the contract.
  • Ensuring that all staff are aware of, and comply with, their responsibilities under the contract with particular emphasis on the schedule, cost, compliance, communication, handover management, technology and BI as well as document control.
  • Implement, manage, enhance, and monitor the delivery of core team
  • Experience, Sourcing/contractor management, hard services, account management across regions
  • This position will interact with the client team to ensure implementation of best-in-class solutions/ strategies/processes/governance/technology and operating procedures.
  • Ensure program is meeting all its delivery and commercial targets
  • Ensure key project milestones are being met across all sites by platform SME’s
  • Standardization and development of process using advanced tools
  • One point of contact for operations
  • Ensure consistent processes & tools applied regionally including but not limited to tendering, change management, scheduling, quality control and quantity surveying and monitor compliance
  • BI – data/dashboard management to enable strategic decisions
  • Support the Regional Director to drive and achieve desired outcomes and objectives and objectives for the account including P&L, contract, risk, enhanced commercial/operational value to the client
  • responsibility to ensure account is meeting all its KPI’s, related to schedule, costs, and quality
  • Pipeline and headcount planning and client alignment
  • Contract owner/liaison for both client and JLL teams
  • Training and Development for Program staff in liaison with HR Business Partner

  Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

  Sound like you? To apply you need to be / have:

  Skills

  • Demonstrated strong client relationship skills – able to interact and interact face to face/virtually with external clients
  • Demonstrated strong people management skills – ability to lead team effectively, train/coach/mentor them well and promote diversity and inclusion through open, constructive and collaborative relationships at all levels
  • Understands the dynamics of a matrix environment and actively works through influencing and collaboration
  • Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
  • Self-motivated and confident
  • Flexible – able to adapt and effectively deal with rapidly changing, stressful situations. Ability to manage multiple work assignments simultaneously, manage multiple or conflicting priorities
  • Proven ability to initiate and follow through with improvement initiatives
  • Able to work independently and be a team player
  • Advanced negotiation skills.
  • Process driven, ability to structure effective procedures
  • Strong analytical ability and attention to detail.
  • Excellent numerical, commercial, and financial acumen
  • Exhibits honesty & trustworthiness, Clarity, Perspective, Oversight
  • Energy, Focus, Excitement
  • Advanced Microsoft Project skills with good Excel, Word, PowerPoint and Microsoft Office skills.

  
  Competencies

  • Candidate must demonstrate personal impact and gravitas, with high velocity & speed of response and a proactive, 'can-do' attitude.
  • Positive, forward-looking, solution-oriented communications and a willingness to take responsibility.

  Location:

  Hybrid –Berlin, DEU, Paris, FRA

  If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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