• Job Description

  Req#: 10090108
  The Operations team are looking for an Operations Director to lead the team and oversee the service delivery of the Pensions Administration teams.
  Job title:
  Operations Director (Capita Pensions)
  Job Description:
  
  This is a highly data driven role where you will drive sustainable quality delivery for our Trustees and clients and lead on ongoing business improvement through owning the implementation of Operational Excellence developments. Your role will be pivotal to ensuring our digital transformation is successfully delivered to Pensions administration which will support our ambitious 5- year strategy.
  
  In return we will offer you a very healthy compensation package.
  What you’ll be doing:
  • Lead and ensure delivery of a quality pensions administration service to the clients of Capita Pensions.
  • Lead and deliver fulfilment of contractual service commitments to clients in UK Private and Public Sector
  • Lead on business strategy for Capita Pensions Administration whilst demonstrating a ‘hands on’ approach
  • Deliver on business plan commitments and targets (Financial, Operational, Strategic)
  • Lead on the implementation of Operational Change and Improvement, ensuring successful integration without impact on ongoing pensions delivery
  • Provide leadership, direction and support to the Pensions Administration teams within Capita Pensions Ensure that service delivery is meeting Key Performance measures and operating within relevant FCA guidelines
  • Research and implement new initiatives to drive revenue, lower operating costs while maintaining the delivery of a high quality service that is competitive, with focus on customer excellence
  What we’re looking for:
  • Strong experience of large-scale people leadership and operational delivery within a multi-client environment
  • Highly experienced in using data and management information to drive a business
  • Six Sigma skill sets an advantage but must be familiar with DMAIC approach
  • Understanding of Business Improvement initiation and ongoing integration
  • High level understanding of UK, Ireland and European pensions and legislation would be preferable
  • Strong understanding of financial forecasting and business planning (operating budget >£50m)
  • Delivery of digital operational transformation
  About Capita Pensions Solutions:
  At Capita Pension Solutions (CPS), we create and implement resilient and responsible pension strategies to help your organisation and your people look forward to a more secure financial future. From pensions administration and consultancy, to the latest technology and engagement techniques, we help ensure sustainable investments which support your success. Join us and discover better ways to engage with and value today’s employees.
  What’s in it for you?
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • We are open to remote/home-based work
  You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
  What we hope you’ll do next:
  Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
  To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
  Equal Opportunities
  We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive
  Location:
  Home-Based - GBR
  ,
  United Kingdom
  Time Type:
  Full time
  Contract Type:
  Permanent

• About the company

  Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp

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