• Job Description

  Req#: DPDHGLOBAL35498ENGLOBALEXTERNALEARCU

  Flexible on location of successful applicant as this is a national role.

  At DHL Supply Chain, we wholeheartedly believe in offering exceptional opportunities for personal and professional growth, making us one of the most desirable companies to work for. If you're someone who wants to be part of a team that truly makes a difference in the world, we invite you to join us on this remarkable journey. Get ready to embrace change, unlock your potential, and become part of something extraordinary..

  We are excited to present a prestigious opportunity for an Operations Director who brings profound expertise in the convenience and food sector. This role is crafted for an accomplished leader with multisite experience and a proven track record in large-scale leadership.

  Do you have experience in network-wide, multisite warehousing and transportation? Have you successfully driven value from both open and closed book commercial mechanisms? If so, we would love to hear from you!

  Position Overview:

  As an Operations Director with DHL Supply Chain, you will lead strategic initiatives in budget and resource management, operational performance, and talent development, all while gracefully interfacing with customers to negotiate and resolve their needs. In this pivotal role, you will establish annual and multi-year priorities and growth targets for each opportunity, skillfully balancing the diverse needs of multiple sites and customers..

  Key Responsibilities:

  People Leadership: You will champion deep team engagement, nurturing a sense of ownership and commitment among team members, ensuring they feel fully aligned and invested in our shared vision. Your leadership will inspire and empower the team, creating a warm environment where everyone feels valued and motivated to contribute to our collective success.

  Operational Leadership: Through your team of General Managers, you will oversee world-class safe operations that deliver value through a clear continuous improvement agenda, ensuring we consistently delight our customers.

  Customer Relationship Management: Serve as the primary interface for customer negotiations and issue resolution, proactively identifying opportunities to enhance and deepen customer relationships.

  Contract Negotiation: Lead customer contract negotiations and manage third-party supplier negotiations, all while maintaining strict budget oversight.

  Business Strategy Development: Connected to industry trends and market forces, formulate and execute plans to grow your business area.

  Complex Problem Solving: Foster cooperation and partnership to provide integrated solutions to complex challenges, delivering clear and effective communication, collaboration, and influence to drive transformational change.

  High-Performance Culture: Cultivate a culture of respect and excellence within your team, effectively managing a matrix environment. Focus on developing strong management capabilities through performance management, coaching, mentoring, and the professional development of teams and individuals.

  You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

  • A track record of leading high performing engaged teams to enable the delivery of business objectives across all dimensions including people, financial, customer and operations.
  • Experience in driving and setting strategic direction within a national contract.
  • A passion for world class safe operations that deliver value through a clear continuous improvement agenda to ensure that we always delight our customers.
  • Experience of network wide transformation and continuous improvement project leadership and delivery.
  • Growth oriented and ambitious, with an obsession for exceptional customer service
  • Fostering a culture that embraces new ideas, technologies and ways of thinking, adapting to changing environments and staying ahead of industry trends.
  • Ability to remain resilient, competitive and forward thinking in an increasingly dynamic and complex organisation.
  • Creative thinker with a commercial mindset, with demonstrable experience of mitigating risk and capitalising on opportunities.

  WHY CHOOSE US?

  As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

  • Company Car or Car Allowance
  • Free confidential 24/7 GP Service
  • Hundreds of discounts (including Retail, Childcare + Gym)
  • Affordable loans & Enhanced Pension Scheme
  • 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

  OUR APPROACH TO DIVERSITY & INCLUSION

  We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

  BE AN ESSENTIAL PART OF EVERYDAY LIFE

  DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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