• Job Description

  Req#: 516269

  
  

  
  

  The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.

  Benefits of Being The Henry Ambassador:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Employee Assistance Program
  • Career Growth Opportunities
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee discount
  • Flexible schedule
  • Flexible spending account/ Health Saving Account
  • Life insurance
  • Parental leave

  
  

  Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Director for The Henry in Dearborn, MI.

  Essential job duties and responsibilities:

  Plan and manage the room and related areas' operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: the front office, guest services, housekeeping, security and gift shop. Participates in total hotel management as a member of the hotel executive committee.

  
  

  The position requires the ability to perform the following essential job functions, with or without reasonable accommodation:

  • Supervises rooms division operations to include front office, housekeeping, concierge, and hospitality departments.
  • Ensures the efficient and effective operation of the housekeeping and front office departments.
  • Ensures the guest satisfaction levels and monitors guest service scores, comments, and social interactions to provide continuous improvement.
  • Set expectations, targets, and objectives.
  • Generates projected revenue levels while operating department(s) within budgets.
  • Participates in the development of short-term and long-term financial and operational plans for the hotel.
  • Establishes and maintains an appropriate level of community involvement.
  • Ensures security and safety for the hotel’s assets.
  • Remains current on business trends and local activities.
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Recruit, manage, train and develop the room division team.
  • Contribute to succession planning within the hotel and company.
  • Ensures proper handling of guest complaints.
  • Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
  • Maintains compliance with all local, state, and federal laws and regulations.
  • Ensures hotel policies and procedures are adhered to.
  • Assists general manager with the execution of marketing, sales, and operational activities,
  • All other duties as assigned by management

  Other duties/responsibilities

  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Travel required to attend corporate training, meetings and other event(s) as deemed necessary.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
  • Duties, responsibilities, and activities may change at any time with or without notice.

  Teamwork skills

  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical/developmental feedback
  • Be available to help other departments in emergency situations
  • Perform other assignments as directed by the supervisor.
  • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
  • Provides financial information to hotel managers to ensure understanding and compliance.
  • Supports other departments to ensure compliance with policies and procedures established by the hotel.
  • Ability to utilize and train personnel staff on the front desk and reservation computer systems.
  • Ability to read, interpret and accurately forecast business service levels.
  • Promotes an open-door policy among all team members.
  • Have the ability to work a flexible schedule, including nights, weekends and/or holidays

  Required skills / abilities:

  • Bachelor’s degree or 4+ years hotel management experience.
  • College level reasoning, math and language skills.
  • Experience with Marriott, Hilton, IHG, Wyndham or cleaning standards
  • Proof of authorization/eligibility to work in the United States

  Physical requirements:

  • All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to lift up to 50bs on a regular and continuing basis.
  • Must be able to bend, stoop, squat and stretch to fulfill duties.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Requires manual dexterity to use and operate all necessary equipment.

  The Henry Hotel is an Equal Opportunity employer. The hotel complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. The Henry is committed to a policy of non-discrimination and is dedicated to providing a positive discrimination-free work environment.

• About the company

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