• Job Description

  Req#: 25021776

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  Job Description:
  This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day-to-day activities of employees, including executing transactions and managing the budget, expenses, forecasting, and reporting.

  Line of Business Job Description:

  This role is an opportunity is to manage the keying team within Wholesale Lockbox Operations, in Dallas TX.

  Schedule: 3rd Shift Tuesday - Saturday 10:30pm - 7:00am

  
  Responsibilities:

  • Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence

  • Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

  • Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas

  • Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness

  • Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment

  Managerial Responsibilities:
  This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

  • Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

  • Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

  • Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

  • People Manager & Coach: Knows and develops team members through coaching and feedback.

  • Financial Steward: Manages expenses and demonstrates an owner’s mindset.

  • Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

  • Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

  Required Qualifications :

  • Wholesale Lockbox is a 24/7 Operation; roles are aligned to specific shifts and may require flexibility to accommodate business needs.

  • 3-5 years of high-volume production background

  • Minimum of 3-5 years of Manager experience

  Skills:

  • Business Operations Management

  • Customer Service Management

  • Performance Management

  • Process Performance Measurement

  • Talent Development

  • Account Management

  • Client Management

  • Leadership Development

  • Process Management

  • Relationship Building

  • Hiring and Onboarding

  • Policies, Procedures, and Guidelines Management

  • Process Design

  • Risk Management

  • Workforce Analytics

  Shift:

  3rd shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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