Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $90,000 annually
- Opportunity for career advancement and growth within the organization
- Primarily remote position with occasional travel to the Portland, Maine office
- Comprehensive benefits package including health plans, paid time off, retirement savings, and educational assistance
- Chance to lead transformative quality initiatives that enhance clinical program performance
- Supportive and collaborative work environment focused on innovation and operational excellence

What to Expect (Job Responsibilities):
- Provide strategic oversight and hands-on leadership for day-to-day program operations, including customer service and administrative functions
- Supervise non-clinical and call center staff, fostering a culture of accountability and service excellence
- Design, implement, and continuously improve operational workflows, policies, and best practices
- Track and analyze business and financial performance metrics; conduct regular operational reviews
- Prepare and deliver comprehensive operational reports and updates to internal leadership and external partners

What is Required (Qualifications):
- Bachelor’s degree required, with a minimum of 5 years of relevant experience, or an equivalent combination of education and professional experience
- Minimum 3-5 years of recent, progressive management experience in healthcare operations
- Proven experience in public and private sector healthcare environments, including government and/or commercial healthcare programs
- Strong leadership in employee development, performance coaching, and team management
- Exceptional interpersonal and collaboration skills with a track record of fostering internal and external partnerships

How to Stand Out (Preferred Qualifications):
- Experience in P&L (Profit & Loss) management and operational efficiency
- Demonstrated ability to lead and manage through change and organizational growth
- Deep expertise in business development strategies and strategic planning
- Proficiency in Microsoft Office Suite, including Word, Outlook, PowerPoint, and MS Teams
- Experience in managing diverse customer needs by delivering tailored solutions

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