• Job Description

  Req#: 515628

  Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Kansas City Airport Marriott in Kansas City, MO

  Job Purpose:

  Plan and manage the following functions of the hotel (Front Office and F&B) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short- and long-term planning and day-to-day operations of the above areas in the hotel. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

  
  

  • Ensures the efficient and effective operation of the Front Office and Food and Beverage department.
  • Acts as Evening Manager on Duty
  • Recruit, manage, train and develop the Rooms team.
  • Ensures the guest satisfaction levels and monitor guest service scores, comments, and social interactions to provide continuous improvement.
  • Participates in the development of short term and long term financial and operational plans for the hotel.
  • Ensure security and safety for the hotel’s assets.
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Ensures Hotel policies and procedures are adhered to.
  • Assists Guest Service Manager, Director of Front Office and Assistant General Manager with the execution of hotel objectives.

  
  

  Qualifications and Requirements:

  High School diploma /Secondary qualification or equivalent.

  Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

  Previous Front Desk Supervisor - 2 years' experience

  Previous Food and Beverage Supervisor Experience

  Marriott experience preferred

  This job requires the ability to perform the following:

  • An experienced focused service Rooms or Food & Beverage Supervisor or Manager, with at least 2 years of leadership in hotel operations
  • Working knowledge of FSPMS, Marsha, ADP, M3 and Marriott brand standards.
  • Knowledgeable in financial statements and budget including staffing guidelines.
  • Proven ability to deliver exceptional guest service results as measured through guest satisfaction
  • Great at developing, and/or implementing policies, procedures and systems to improve business operations.
  • Able to embrace property safety programs to include training, reporting and incentives.
  • Display initiative, perseverance and analytical skills
  • Engaged, authentic, and prepared to positively impact performance for a "best in class" hotel

  Other:

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

  Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

  
  

• About the company

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