• Job Description

  Req#: 24-46717
  Our Client, a Banking Company, is looking for Operations Officer III for their Edmonton, AB/ Hybrid location
  
  Responsibilities:
  • When a deal is presented to them, ensure all steps have been taken
  • Activate the file through the systems
  • Process payments
  • Reach out to solicitor or branch partner for confirmation
  • Review documents that come in for accuracy
  • Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
  • Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of Client RESL products and processes.
  Customer:
  • Execute more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
  • Identify opportunities to improve service delivery
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
  • Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
  Shareholder:
  • Prioritize and complete own workload to meet SLA requirements for service and productivity and / or support team manager in prioritizing and managing team workload
  • Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
  • Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
  • Contribute to the development/delivery of presentations/ communications to management or broader audiences
  • Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
  • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
  • Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
  • Identify, lead and actively participate in process improvements and determine solutions that will allow business to grow
  Employee/Team:
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
  • Provide training, coaching and / or guidance to others on the team
  • Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
  • Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
  • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for the function and the bank, both internally and/or externally
  
  Requirements
  • Strong attention to detail and accuracy
  • Customer service/ relationship management skills
  • Strong communication skills
  • Meeting SLA
  • Data entry
  • Undergrad or college diploma (nice to have) or relevant experience (1 to 3).
  Nice to have:
  • Banking/Accounting experience
  • Real estate/ Law experience would be great
  
  Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
  
  As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
  

• About the company

  ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...

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