• Job Description

  Req#: R-86375

  If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

  Operations Program Manager

  Team Overview:

  Expedia Media Solutions, the advertising arm of Expedia Inc., offers industry expertise and digital marketing solutions that allow brands to reach, engage and influence its qualified audience of travelers around the world. Through its network of leading travel brands and global points of sale, we provide partners with insights about traveler behaviors during every stage of the purchase journey, along with dynamic advertising solutions, to deliver strategic campaigns and measurable results. For more information, visit advertising.expedia.com.

  The OPM role includes aspects of program, project, and product management and requires a good understanding of operations. This role is a support function and the core, global operations teams are the primary customers with a large and dynamic partner group. This position focuses on continuous improvement, automation, the voice of the customer/client, and supporting the core operations team with focus on efficiency, simplification, quality and effectiveness. This role reports to the Sr. Manager, Operations Program Management . We will consider applicants in North America .

  What You'll Do:

  Evaluate current operations capabilities, identify the greatest areas of opportunities, and build a prioritized execution plan and roadmap with a focus on existing platforms and p roducts .

  Capability areas include:

  • Learning and Development :

  • Build content and training to support product and platform initiatives. Ensure information is up to date and accurately represents current processes , policies and standards.

  • Work with Product team to evaluate and implement learning tools and solutions for O perations.

  • Focus on training for operational teams to align with changes in tools and campaign workflow .

  • Reporting :

  • Spearhead reporting and critical metric measurement, capabilities, and automation for owned products and platforms. F ollow a mechanism for tracking investments, efficiencies, and improvements.

  • Tools/Systems Management :

  • Lead efforts to understand tools and systems dependencies and craft processes for incident response and requirement tracking.

  • Process Management :

  • Build and execute an ongoing roadmap for delivery of improvements in the end-to-end processes a cross Operations .

  • Set timelines and manage expectations with all internal stakeholders and external partners .

  • Change and Project Management :

  • Implement light change and project management process for the team.

  • Facilitate the identification of product, policy, and system gaps and drive improvements to resolution with the necessary teams and partners.

  • Subject Matter Expert:

  • Primary point of contact for the Product team regarding owned product and platforms, representing the requirements of the functional team and customers/clients. Understand the technology, processes, and standard methodologies for these products/platforms.

  • Maintain knowledge of industry best practices and technology trends and bring this knowledge back into the business to drive improvements and help craft operations strategy.

  • T op Issues Management and Continuous Improvement

  • Centralize and track issues that are affecting Media Solutions globally with a focus on Operations .

  • Identify top impacting issues and/or opportunities for continuous improvement and prioritize accordingly.

  • Understand and address the impact of each issue e.g. revenue impacting, user experience, level of effort, etc.

  • Deliver solutions to drive efficiency gains for Operations functional teams.

  As part of the role, collaborate with your manager and other stakeholders to evaluate organizational needs based on the most pressing areas of focus for the group. Execute on the busi n ess plan for future investment.

  Who You Are:

  You have a dynamic background in business and operations. You have worked in a variety of functions. You thrive in simplifying complexity and understand the importance of "just enough process". You collaborate well with other teams and can drive a project to completion. You are creative and customer focused, with strong project planning and execution skills. You have experience with tools, systems, technology, and services. You know and appreciate the difference between major business functions and roles. You are experienced working across many groups, organizations, and locations. You build bridges and remove barriers. You have a learning personality that wants to share knowledge and new ideas , from inside and outside Expedia, to make Media Solutions better.

  Strengths you will need:

  • Excellent interpersonal skills and ability to carefully handle expectations across constituencies.

  • Strong knowledge of Expedia, Media Solutions ad products and processes

  • Understanding of testing framework, and tracking milestones

  • Ability to thrive in a dynamic, constantly evolving team environment

  • A love of meeting – and beating – deadlines

  • High attention to detail, highly organized and efficient

  • Ability to prioritize multiple tasks without supervision

  • Positive relationships and cross-functional coordination are keys to your success

  • An attitude of continuous improvement and inclusivity

  Qualifications:

  • 4+ years operations experience, with 2+ years in ad operations

  • 5+ years’ experience working in a global, multicultural organization

  • Preferred experience working in 5 of the following 7 areas: learning and development, reporting, content management, tools and systems management, process management, vendor management and procurement, and change and project management.

  • Bachelor's degree preferred

  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  Why Join Us:

  Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them with tools to do so.

  Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

  If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

  Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers ®, CheapTickets ®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo ®

  #LI-E

  The total cash range for this position in Chicago is $104,000 to $145,500. Employees in this role have the potential to increase their pay up to $166,500, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

  The total cash range for this position in Seattle and Austin is $110,500 to $155,000. Employees in this role have the potential to increase their pay up to $177,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

  The total cash range for this position in Miami is $104,000.00 to $145,500.00. Employees in this role have the potential to increase their pay up to $166,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

  Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

  Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .

  About Expedia Group

  Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

  © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

  Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

  Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

• About the company

  Expedia Group is an American online travel shopping company for consumer and small business travel.

Notice