Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts, and working closely with management on project impact and direction. Job expectations include acting as the first point of contact for end-to-end project status, project health, mitigation, and timely escalation to leadership and stakeholders.

Manages the control, compliance and performance key elements for Third Party Collections and/or Noncontact Vendors in Recovery. Travel is required to conduct vendor onsite assessments at various locations across the country to ensure adherence with Bank processes and procedures. Directs the analysis of assembled data to define problems associated Vendor performance. Works closely with Business Control, Compliance, Operational Risk and other support partners to mitigate risk within the Vendor space. Requires an in depth knowledge of the bank and overall operations environment.

Responsibilities:

• Manages the control, compliance and performance key elements for Third Party Collections Vendors
• Travel is required to conduct vendor onsite assessments at various locations across the country to ensure adherence with Bank processes and procedures
• Directs the analysis of assembled data to define problems associated Vendor performance
• Works closely with Business Control, Compliance, Operational Risk and other support partners to mitigate risk within the Vendor space.
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures

Required Skills:

• Bilingual Spanish
• 2+ years of leadership experience
• Strong ability to communicate (written and verbal) across all levels

Desired Skills:

• Knowledge of BOA collection procedures
• Demonstrated ability to drive projects through to completion, meeting all deliverables and timelines
• Experience managing decision engines that drive business rules and logic
• Ability to identify potential issues or gaps, research possible solutions, and drive the results to close the issue or gap
• Working knowledge of Microsoft Excel and Microsoft Word

Skills:

• Attention to Detail
• Collaboration
• Risk Management
• Active Listening
• Change Management
• Customer and Client Focus
• Problem Solving
• Process Mapping
• Business Case Review
• Critical Thinking
• Planning
• Presentation Skills
• Project Management
• Strong customer service/collection/recovery communication skills
• Attention to detail
• Team oriented and self starter
• Work independently and make decisions
• Ability to work effectively in a high demand environment with changing priorities.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: