• Job Description

  Req#: R0011577

  To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

  Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.

  Arkansas Blue Cross is only seeking applicants for remote positions from the following states:

  Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

  Workforce Scheduling

  Remote

  Job Summary

  The Operations Specialist I performs a variety of operational support activities, ensuring that all casework is completed accurately, on time and in compliance with established policies and guidelines. This includes daily administrative and customer support to internal and external customers.

  Requirements

  EDUCATION

  High School diploma or equivalent.

  EXPERIENCE

  Minimum two (2) years' clerical, customer service or related operations experience.

  ESSENTIAL SKILLS & ABILITIES

  Interpersonal Communication
  Oral & Written Communication
  Problem Solving
  Decision Making
  Microsoft Office
  Detail Orientation
  Taking Initiatives
  Self-Motivation
  Highly Organized
  Detail-Oriented

  Proficiency working with MS Office Suite, such as Word and Excel

  Skills

  Decision Making, Detail Orientation, Detail-Oriented, Highly Organized, Interpersonal Communication, Microsoft Office, Problem Solving, Self Motivation, Taking Initiatives, Verbal Communication, Written Communication

  Responsibilities

  Coordinates and organizes work activities. Monitors processes, prepares and maintains reports, and gathers data for management detailing departmental actions. Thorough documentation of actions, records and/or correspondence is required., Performs other duties as assigned, Provides varies administrative support duties and may assists with special projects., Resolves issues and communicate more difficult problems to the next level support or leadership., Works collaboratively with various internal departments, external resources, vendors, and/or customers to resolve issues, while keeping leadership inform of progress and resolutions.

  Certifications

  Security Requirements

  This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

  Segregation of Duties

  Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

  Employment Type

  Regular

  ADA Requirements

  1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

• About the company

  Founded in 1948, Arkansas Blue Cross and Blue Shield, an Independent Licensee of the Blue Cross and Blue Shield Association, is the largest health insurer in Arkansas. Arkansas Blue Cross and its family of affiliated companies have more than 3,200 employees.

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