• Job Description

  Req#: 11232

  No mortgage experience? No problem! All of our closers go through an extensive training program focused on delivering a thorough understanding of all aspects needed to set them up for success. During this training, our closers become familiarized with information pertinent to the mortgage industry, learn how to operate our systems, and review important documents like closing disclosures, title documents, and insurance policies.

  So, what is a closer? A closer reviews each loan to ensure that all the final pieces of the puzzle fit together seamlessly. Our closers are a key factor in ensuring that brokers are able to help make their borrowers’ dreams of homeownership come true. If you thrive in a fast paced environment, have great attention to detail, and have a passion for delivering outstanding client service, we want to hear from you!

  WHAT YOU WILL BE DOING

  • Focuses heavily on providing exceptional client service, which is typically best done via phone. Closers can expect to take anywhere from 50-80 incoming calls a day.
  • Communicate with brokers to finalize loan costs. Talking with Title Companies to solve any discrepancies as well as talking with Account Executives and Underwriters as needed
  • Verify that supporting documentation for the loan is complete and accurate
  • Ensure fees associated with the loan are compliant

  WHAT WE NEED FROM YOU

  Must Have Qualifications:

  • Hiring for the 11am to 8pm shift. Must be able to work 11am to 8pm.
  • Underlying passion for delivering great client service
  • Willingness to provide solutions to escalated issues, mainly by phone
  • Ability to answer a high volume of incoming calls
  • Great, positive, winning attitude
  • The love of a fast paced, high energy work environment
  • Ability to be flexible and work efficiently under pressure
  • Excellent communication skills-written, phone and presentation
  • Strong computer knowledge and skills
  • Internet experience
  • Attention to detail
  • Ability to Multi-task
  • Minimum of 6 months tenure in your current role.

  THE PLACE & THE PERKS

  Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

  It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

  From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

  More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

  DISCLAIMER

  All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

• About the company

  At UWM, we’re dedicated to making dreams come true for our team members, our broker partners, and homeowners nationwide. Everything we do is designed to support our partners’ business and grow the broker channel as a whole. We’re a winning team working together to deliver the fastest turn times in the industry, develop groundbreaking technology, and wow our brokers and their borrowers with friendly, personal service.

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