• Job Description

  Req#: 5001031269906

  Join Our Family Serving Families

  Why Harmony?

  • 401k + Fulltime & Part-time Benefits Packages
  • Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more!)
  • Training, Development & Career Laddering
  • Great work-life balance
  • Flexible Scheduling
  • Telehealth + Flex Spending + Health Savings Account Options

  Job Title

  Operations Specialist

  Facility Location

  Harmony at Independence

  Additional Facility Location(s)

  Harmony at Oakbrooke, Harmony at Harbour View, The Harmony Collection at Hanover Assisted Living and Memory Care, The Chamberlin, Harmony at Iron Bridge

  Job Description

  STATEMENT OF JOB:

  The Operations Specialist assists new and existing communities as a support in all areas of the community, to include sales, healthcare, dining services, etc. Serves as a backup administrator for communities as needed. Assists with operational strategies and assists community leadership with implementation to meet objectives and goals. Also serves as an Internal Auditor - responsible for analyzing company reports generated and follow up on the challenges and issues found. Provides training to management and team members as needed. Assists in the development of processes and procedures, compliance strategies, and resident care and satisfaction analysis.

  Essential Duties:

  (Includes the following. Other duties may be assigned)

  • Assists new and existing communities as a support in all areas of the community, to include sales, healthcare, dining services, etc. Serves as a backup administrator for communities as needed.
  • Assists with operational strategies and assist community leadership with implementation to meet objectives and goals.
  • Serve as an Internal Auditor.
    • Responsible for analyzing company reports generated and follow up on the challenges and issues found from the analysis prepared and distributed weekly.
    • During community visits, ensures communities are compliant with all state regulations; assist in the remediation of issues found.
  • Serves as a Trainer. Follow up on the shortfalls to ensure staff in the communities are trained in the proper processes and procedures in all areas of the community to include: Customer Service, Dining Services, Safety, Cognitive impairment, etc.
  • Assist with the oversight and tracking of the Relias system to ensure each community meets monthly requirements.
  • Assist with the oversight and tracking of the AIT program, ensuring that all paperwork is submitted timely per our procedures and that candidates for the program are on track to meet all requirements in a timely manner.
  • Working with the manager for the specified area, assist with the writing of policies and procedures to ensure compliance per the regulations for the specified state as required.
  • Assist on special projects as needed.
  • Performs other related duties as required or directed by management.

  Requirement

  Education/Experience:

  A bachelor's degree, with a minimum of 2 years' experience working as an Executive Director and/or training in the senior living industry; or equivalent combination of education and experience.

  General Qualifications:

  • Must hold current administrative license for the designated state. Must be willing and able to acquire other states as needed.
  • Demonstrated success managing all aspects of senior living community operations to include: Sales, healthcare, dining, services, etc.; Knowledge of Assisted Living regulations.
  • Strong sales leadership and strong customer service skills.
  • Demonstrated record of financial management proficiency.
  • Ability to prioritize and manage multiple projects simultaneously; Ability to multi-task between projects while working in a faced paced environment.
  • Thorough knowledge of state/federal regulations
  • Professional demeanor with strong interpersonal skills.
  • Excellent verbal and written communication skills.
  • Results driven with the ability to resolve problems effectively.
  • Ability to effectively manage time and assigned projects through to completion.
  • Ability to work flexible hours to include evenings, weekends and holidays.
  • Ability to travel extensively to assist new and existing communities.

  Computer Skills :

  Required: Advanced level working knowledge of Microsoft Office to include MS Word, Excel, and PowerPoint.

  Additional Job Details

• About the company

  Harmony Senior Services provides caring and compassionate senior living. Visit our website to learn more.

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