• Job Description

  Req#: 15873

  Overview

  As an Operations Supervisor - Patient Billing + Collections, this position supervises a team of non-exempt associates within billing/collections operations team and accounts receivable portfolios. Ensures the collection of past due accounts. Monitors performance and productivity of individuals and the team and takes appropriate action to ensure department goals are met including, but not limited to regular scheduled and just-in-time coaching, recommending re-training, performance management and mentoring associates. Consistently identifies areas of opportunity/process improvement within department and recommends solutions as necessary.

  Responsibilities

  In this Job you will:

  • Provide guidance and direction to staff, covering all aspects of billing and collection standards/procedures, ensures adherence to policies and procedures and initiates correspondence to Payers for reconsideration of claims
  • Supervise accounts receivable management functions, and maintains assigned portfolios at acceptable levels
  • Ensure that service/supplies are billed appropriately and reimbursements are pursued until full payment is received
  • Provide guidance, assistance, and communications with internal and external customers to avoid reimbursement issues
  • Develop and implement plans to ensure assigned accounts receivable balances are within stated objectives
  • Supervise the maintenance of the payer manuals, patient information updates, and various logs essential to patient clearance/billing processes
  • Ensure the accounts are billed within the established time frames and the customer service guidelines/guarantees are adhered to
  • Keep abreast of billing regulations/requirements and changes to industry formats and communicates changes to all pertinent personnel
  • Approve account receivable transactions within specified limits and refers those above limits based on delegation of authority guidelines.
  • Maintain contact with insurance companies and administrators of state and federal programs as a Company liaison and troubleshooter to resolve exceptional reimbursement problems
  • Keeps management informed of the status of accounts, bad debts, etc. on a monthly and ad hoc basis
  • Prepare ad hoc analysis to determine accounts receivable performance
  • Ensure staff training, evaluates staff performance, and recommends hiring, terminations, promotions and salary actions
  • Participate in special projects and performs other duties as assigned.

  Qualifications

  This is the job for you if you have:

  • Associate's Degree or the equivalent work experience plus a minimum of one years of experience in a lead/supervisory role required.
  • Demonstrated success in leading others.
  • A minimum of 3 years of experience in contact center operations or customer service center, in the medical, insurance or healthcare field is also required. Strong knowledge of collection and accounts receivables procedures required.
  • Knowledge of Excel, Word and Outlook is also required.
  • Effective communication and project management skills also required.

  What we offer:

  • Competitive Salary Range: $50000 - $65000 / year plus bonus incentive program
  • Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
  • Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
  • Advancement Opportunities, professional skills training, and tuition /exam reimbursement
  • PayActiv - access earned income in between pay checks
  • Walgreens Discount - receive up to 25% off eligible items
  • Great culture with a sense of community

  CareCentrix maintains a drug-free workplace

  #IDCC

  We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

  CareCentrix accepts applications on an ongoing basis until a candidate is identified.

• About the company

  We are architecting the future of care at home through a holistic view of post-acute care, determining the best clinical path, and guiding care to the home.

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