Job ID: 40722

Job Category: Information & Technology

Division & Section: Technology Services, Technology Services Delivery

Work Location: 703 Don Mills Road

Job Type & Duration: Full Time, Permanent Vacancy

Hourly Rate and Wage Grade: $42.83 - $46.93

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 20-Sep-2023 to 04-Oct-2023

Major Responsibilities:

• Performs operation support of software, hardware and network facility at enterprise level using monitoring and diagnostic tools to ensure the operation and maintenance of the technologies and solutions are cost effective.

• Monitors enterprise systems and network usage, performance and capacity; and ensures pro-active action is taken for the production systems and solutions.

• Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts.

• Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans. Liases with users, other technical support staff and/or vendors to resolve problems.

• Provides assistance and operational support in the assessment and implementation of upgrades and/or enhancements to the existing systems.

• Works as part of a technical project team to determine requirements, research, evaluate, recommend, design, implement, and provide operational/technical support for system software, platform hardware and/or network solutions.

• Reviews the effectiveness of operational standards, procedures and processes and recommends changes.

• Monitors the operation of enterprise computer hardware, system software, business applications, network and network connectivity to maintain high system availability.

• Administers security procedures and processes at enterprise level to protect the integrity of corporate business applications and data access.

• Administers and controls the enterprise systems and their components.

• Ensures most effective tools, utilities and technologies are used in operation and enterprise system management.

• Performs and monitors enterprise system back up and recovery procedures.

Key Qualifications:
Your application must describe your qualifications as they relate to:

1. Post-secondary education in Computer Science or an equivalent combination of education and/or relevant experience

2. Experience with Vmware ESXi, vCenter, vRealize Ops , VCP certification is an asset.

3. Experience with Windows and Linux (RH, SLES) server administration.

4. Experience with Nutanix AHV,NCA certification is an asset.

5. Experience with Containers (dockers, kubernetes)

6. Experience with ITIL methodology

7. Experience with troubleshoot incident reports, and assist with their resolution and clearly communicate the means to resolve incidents and/or enhance applications or systems

You must also have:

• Knowledge and understanding of networking and storage concepts.

• Strong familiarity with server hardware and networking.

• Excellent communication skills and a strong customer service orientation.

• Highly organized with strong attention to detail.

• Strong analytical problem-solving and troubleshooting skills.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’s Hiring Policies and Accommodation Process .