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Operations Support Analyst - Tier 2 Support (Remote)

Employment typeFull-Time

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  • Job Description

      Req#: R0006284
      Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

      At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

      We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

      Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

      Reporting to the Manager, Provider Services the Operations Support Analyst provides resolution to client issues that require more in-depth knowledge of the technology, platform, products and/or processes. Issues are typically identified by the Client Services Team and can include complicated electronic data interchange (EDI) claim errors and transmission problems.

      Sponsorship, in any form, is not available for this position.

      Location: Remote, US

      Why you want to work on this team:
      • Highly communicative and collaborative team environment, there is always a chance to learn new things
      • Opportunities for growth into an Operations Support Analyst II, Clearinghouse Support, and other roles

      To be qualified for this position you have:
      • 2 or more years of work experience as a Client Services Representative at Availity or other healthcare tech company, with an emphasis on technical skills and provider and hospital medical billing.
      • ANSI transaction experience
      • Ability to read ANSI guides
      • High School diploma or GED

      You will set yourself apart:
      • You have experience working with Essentials Pro
      • Comfortable with ANSI transactions
      • Strong analytical thinking and skillset

      You will be:
      • Interacting with trading partners as well as direct-connect payers to facilitate resolution to client issues.
      • Supporting the development of client support documentation as needed.
      • Interacting closely with other team members in Availity to provide the highest quality of customer service.
      • Serving as the subject matter expert and liaison between Operations, Customers, and the Availity Development team, handling more advanced technical issues as they arise.
      • Provides training to first level support representatives as necessary to facilitate rapid resolution of client issues.
      • May be called upon to serve in multiple roles and perform other duties, projects, or activities as specified by their management.

      Availity culture and benefits:
      • Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
      • Culture is important to us and there are many ways for you to make your mark here!
      • We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
      • Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
      • We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
      • We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
      • Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
      • Interested in furthering your education? We offer education reimbursement!
      • Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
      • Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

      Next steps:

      After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

      Interview process:
      • Recruiter Screen
      • Team Video Interview
      • Manager Video Interview

      Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

      Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

      NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at

      Click the links below to view Federal Employment Notices.

      Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers
  • About the company

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